Our Operations Team is looking for a detail-oriented and highly motivated Automotive Tracking & Customer Service Specialist who is willing to go the extra mile for their team. This role will require collaboration with Carrier sales and Customer sales to ensure timely updates from dedicated carriers, along with being able to work independently. The right person will be able to use their organizational skills along with their multitasking skills to be able to navigate within different customer TMS and provide proactive updates.
The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight , Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it's like to work at Ally Logistics.
KEY ATTRIBUTES FOR SUCCESS:
- HUMBLE : Confidence is key, but so is humility. Our #HUSTLE values say it all.
- ** HUNGRY :** A healthy sense of competition is a necessity here. We're seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
- ** SMART** : We're looking for individuals who are resourceful and organized problem-solvers, diving head first into problems rather than straying away from them.
JOB DUTIES / RESPONSIBILITIES:
- Obtaining shipment updates from dedicated carriers
- Updates throughout multiple customer TMS
- Scheduling appointments with receivers when necessary
- Majority carrier communication, minimal customer communication
- Moderate phone and email outreach
- Providing proactive updates to team members
- General data entry
BENEFITS & PERKS:
- Health / Dental / Vision Insurance Plans
- 401K Plan with Employer Match
- Life Insurance Plan (100% employer paid)
- PTO Plan (3 weeks PTO for new employees, grows with tenure)
- 6 paid holidays
- Paid Maternity Leave (3 months) and paid Paternity Leave
- Free professional coaching through Boon Health
- Baby-feeding support and on-site Mother's Lounge through Pumpspotting
- Comprehensive training program
- Commitment to defend employees who have signed predatory non-competes (Learn more here)
- Ongoing, in-house professional development
- In-office gym complete with strength and cardio equipment as well as Peloton bikes
- On-site espresso machine and snack machine
- On-site golf simulator
ADDITIONAL PERKS:
- Comprehensive training program to set you up for success
- Ongoing professional development opportunities
- In-office gym complete with strength equipment, cardio machines, and pelotons
- Fully-stocked beverage cooler and espresso machine
- Various team activities and events throughout the year
QUALIFICATIONS:
A successful candidate must possess the following traits/skills-
Bachelor's Degree preferred
Experience working within different customer TMS preferred
Alignment with Ally's #HUSTLE values
Strong written and verbal communication skills
Must be comfortable in a fast-paced and high-energy environment
ADDITIONAL INFO:
- This is NOT a remote position.
- A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!
- Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.
ACCOLADES & INDUSTRY AFFILIATIONS:
- One of the Inc. 5000 fastest-growing companies four years running
- One of West Michigan's Best and Brightest Employers
- Member of Women in Transportation