Our Operations Team is looking for a detail oriented and highly motivated Automotive Tracking & Customer Service Specialist who is willing to go the extra mile for their team. This role will require collaboration with Carrier sales and Customer sales to ensure timely updates from dedicated carriers, along with being able to work independently. The right person will be able to use their organizational skills along with their multitask skills to be able to navigate within different customer TMS and provide proactive updates.
The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. We're striving to be better for ourselves so we can continue to be better for our customers, carriers, employees, and community.
Ally Logistics has been ranked for the third year in a row on the Inc. 5000 list of fastest-growing companies, ranking #4 in Michigan and #1 in the Grand Rapids metro for 2021. We're also one of Crain's Cool Places to Work and one of the Best & Brightest® Employers. It's no wonder we have a 93% retention rate - our team really does love working here.
KEY ATTRIBUTES FOR SUCCESS:
- #HUSTLE MENTALITY. #HUSTLE means something different at Ally. Click here to learn more about our company culture.
- NATURAL PROBLEM-SOLVER. A lot of your day-to-day tasks will involve problem-solving, so we need someone who can identify those problems with confidence before they even arise.
- DILIGENCE. We're looking for team members who are whole-heartedly committed to maintaining high levels of customer service and meeting team goals regularly. There will be difficult seasons, and we need to know you can handle them.
- CONFIDENCE. Nobody's perfect. But we need to know you are confident in your ability to overcome obstacles when they arise.
- ORGANIZATION. This is a fast-paced industry and no two days are alike. We need to know you can stay on top of your tasks in order to achieve your goals.
- RELATIONSHIP-ORIENTED. We focus on building relationships with our customers, not just completing a transaction.
- RESOURCEFUL. We're looking for someone who is confident enough to hit the ground running and use their resources wisely.
JOB DUTIES / RESPONSIBILITIES:
- Obtaining shipment updates from dedicated carriers
- Updates throughout multiple customer TMS
- Scheduling appointments with receivers when necessary
- Majority carrier communication, minimal customer communication
- Moderate phone and email outreach
- Providing proactive updates to team members
- General data entry
BENEFITS:
- Health Insurance Plan
- Dental Insurance Plan
- Vision Insurance Plan
- 401K Plan w/ Employer Match
- Life Insurance Plan (100% employer paid)
- PTO Plan (3 weeks PTO for new employees)
- 6 paid holidays
- Maternity and paternity leave
ADDITIONAL PERKS:
- Comprehensive training program to set you up for success
- Ongoing professional development opportunities
- In-office gym complete with strength equipment, cardio machines, and pelotons
- Fully-stocked beverage cooler and espresso machine
- Various team activities and events throughout the year
QUALIFICATIONS:
A successful candidate must possess the following traits/skills-
- Bachelor's Degree preferred
- Experience working within different customer TMS preferred
- Alignment with Ally's #HUSTLE values
- A go-getter and self-starter
- Strong written and verbal communication skills
- A highly confident, yet humble, personality
- Must be comfortable in a fast-paced and high-energy environment
- Must be a problem-solver, seeking to find solutions before problems even arise
ADDITIONAL INFO:
A COVER LETTER IS HIGHLY RECOMMENDED, EVEN IF IT'S BRIEF. TELL US WHY YOU ARE A FIT.