Job Description

POSITION PROFILE (JOB SUMMARY)

This position is responsible for ensuring smooth operations off the terminal, coordinating operations with the terminal, and providing excellent customer service.

ESSENTIAL JOB RESPONSIBILITIES AND RESULTS

• Pre-approve customer’s hazardous shipments per the 49CFR and enter hazardous materials data into the back office system. Answer questions regarding regulation and stipulations with confidence.

• Coordinate with terminal operations on capacity issues, prioritizing cargo and providing trailer booking count to assist with planning.

• Perform the southbound notification and scheduling; coordinate northbound transportation of loads and empties to meet the needs of internal and external customer.

• Resolve various terminal issues at the main gate.

• Reconcile northbound trailer and vehicle totals after sailing.

• Provide customer service to internal and external customers.

• Resolve customer and vendor issues.

• Customer communication internally and externally.

• Monitor equipment needs and customer pools based on booking levels, releases, trailer tracing, customer profile and trans loads.

• Coordinate yard activities with the Terminal Manager and Longshoremen.

• Issue and cancel bookings; set up appointments with customers and vendors.

• Other tasks and project as assigned.

QUALIFICATIONS (EDUCATION, EXPERIENCE AND CERTIFICATIONS)

• Associate’s degree preferred.
• One to two years customer service experience, preferably in transportation.
• DOT 49CFR HazMat Carrier Requirements (Water)

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent Customer Service Skills
• Excellent verbal and written communication skills.
• Good math skills.
• Excellent problem solving skills.
• Good organizational skills.
• Must be a team player.
• Ability to multi-task and prioritize.
• Ability to work flexible hours, including evenings and weekends, as required.
• Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

WORK ENVIRONMENT

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

MANUAL DEXTERITY

Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.

Company Description

Almond & Associates is a recruiting firm working with companies in the South Sound to fill office support positions.