We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Work with the housekeeping staff to ensure rooms are ready for new guests • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Field customer complaints when necessary • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Qualifications: • Must have graduated high school, received a GED or equivalent • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Well-versed in taking telephone calls and handling stressful situations • Has previous experience or working knowledge of Microsoft Office and reservation management systems • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

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