Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Quality Assurance/Mystery Shopper

Alonja Enterprises LLC

Quality Assurance/Mystery Shopper

National
Part Time
Paid
  • Responsibilities

    _ ALONJA Enterprises LLC is currently seeking to 10 agents for Quality Assurance Specialist. _ _As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department. _ _You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters! _ _It's that simple! We provide the client, you make the call! _ _You will set your own schedule, so you are able to work anytime that fits YOUR schedule. _ _Responsibilities: _ _* Successfully complete a test call

    • Call all companies provided via assigned lists
    • Evaluate the level of customer service provided by answering representatives
    • Document detailed information of overall experience
    • Complete review submission form prior to the required deadline
    • Ensure that form is free of errors and misinformation _ _Pay Rate: _ $3.00 per call (7 calls or less) or $30 per completed list Requirements:
    • Minimum 6 months customer service experience, preferably call center related
    • Moderate level of computer knowledge
    • Ability to work with minimal supervision
    • Must be self-directed and self-motivated
    • Strong listening skills
    • Accuracy
    • Efficiency
    • Excellent written and verbal communication skills Technical Requirements • Active Phone line (mobile or landline) • Mobile Device capable of downloading applications • CPU (Intel or AMD) 2GHz processor (or equivalent) • Resolution of 1,280 x 720 (720p) or greater • Internet Connection.