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Customer Support Professional

Alonja Enterprises LLC

Customer Support Professional

Pittsburgh, PA
Full Time
Paid
  • Responsibilities

    BECOME A TOP-PERFORMING CUSTOMER SUPPORT PROFESSIONAL. Our company is seeking over 20 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Some of our clients include: Cruise Lines Roadside Assistance Top Fitness Bike Provider Leading DIY Store Bookkeeping Software Support Medical Transportation Support And MORE If you are a true professional, with a skill for problem-solving, a highly relatable personality, and the ability to go above and beyond, we want to hear from you! If you are looking for a family-oriented, work-from-home

    e environment with an established company, that has been providing positions for more than 10 years then this is the place for you. We can offer you flexible hours, 100% autonomy, all in the comfort of your home._ THE STARTING PAY FOR OUR AGENTS IS$10-$14/HOUR (BASED ON YOUR SELECTED CLIENT). THE EARNING POTENTIAL IS BETWEEN $25,000-$40,000 PER YEAR._ We also include bonuses/incentives based on performance, hours worked, and customer satisfaction. All hours/shifts are available (Days, Evenings, Nights, and weekends) from which you set your own schedule to work. 

    RESPONSIBILITIES: • Complete your selected certification course (requires reimbursed enrollment fee) • Providing excellent customer service by guiding and helping others with a friendly attitude • Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service • Committing to and following through on working a minimum number of hours per week • Being accountable in all areas of work with us. QUALIFICATIONS:_ _ • Must have customer service experience (3+ months experience preferred in any area.) • Must have a quiet home office with a computer, headset, and reliable internet connection • Must demonstrate professionalism with excellent typing, communication, and computer skills • Must be skilled in spelling and grammar rules • Must be willing to submit to a standard background check, drug test, technology check, and voice assessments • Must be willing to work hard and strive to make customers happy • Must be articulate and have an excellent command of the English language • Must be 18 years old or older • Must have a high school degree or equivalent • Must be authorized to work in the US • Must reside in the US_ _ • i5 (or equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron processors. • Internet Download Speed 5Mbs down speed minimum. • Internet Upload Speed 3Mbs up speed minimum. • Network Latency Max 250 MS latency max. • OS Win 8.1 (64bit), Win 10 (64bit). • Latest version of Mac iOS (for some clients) • RAM 4GB minimum, 8GB recommended. • 15" minimum screen size, dual screens are optimal • Must have a home office set up and an ethernet cord you can connect to your computer. • Chromebooks, iPads, or similar devices are not acceptable. • Must be a desktop or laptop connected via ethernet cable to a modem for firewall/security purposes.