OUTSIDE OPERATIONS JOB DESCRIPTION

Reports to: General Manager | FLSA Status: Non-Exempt, Seasonal

POSITION OVERVIEW

The Outside Operations position will coordinate efforts to deliver guest experiences throughout the Resort. Their duties include staging amenities, proactive grounds maintenance, coordinating services at guest touchpoints, and providing rental equipment daily.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Work closely with Resort Management to maintain a clean, safe and appealing property.
• Attend morning huddle to communicate daily vendor appointments and required work.
• Communicate regularly and professionally with other maintenance workers, management and team members and work closely with them on all special maintenance projects.
• Maintain grounds, amenities and common areas and keep them free from trash and debris.
• Report maintenance concerns directly to management and perform repairs.
• Mow, weed, edge and otherwise maintain common areas and vacant lot grounds.
• You will be required to move heavy objects, and you may drive maintenance carts or equipment to various locations on the property.
• Monitor and control maintenance inventory and supplies.
• Escort guests to their site.
• Maintain fleet of golf carts, bikes, and pedal karts including check out/in.
• Ensure amenities are consistently staged for guests.
• Empty trash and pet stations throughout the resort.
• Respond to guest service requests in a timely fashion.
• Ensure RV sites are ready for guest check-in.
• Assist with daily maintenance in Wibit aquatic playground pieces.
• Be present and on-site during high traffic times which include nights and weekends
• General maintenance and guest assistance around the resort.
• Perform other duties as assigned.

REQUIREMENTS

• Must be 18 years of age or older.
• The ability to plan, prioritize, and coordinate multiple tasks, as well as to delegate and train employees.
• Strong verbal and written communication skills are important for effective teams
• The ability to develop and implement safety programs for work areas
• Comfortable handling guest interactions and feedback
• Demonstrated leadership skills.
• Has worked in a supervisory capacity.
• Performing manual labor tasks like mowing, weeding, and digging
• Removing trash and debris
• Removing snow and ice
• Spreading salt and other de-icers
• Preparing and maintaining reports and records

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to:

• Stand for long periods of time

Walk; sit; use hands to finger, handle or feel; reach with hands and arm

• Frequently required to stand, balance; stoop, kneel, crouch, or crawl; talk or hear
• Repeatly lift and/or move up to 75 pounds.

Alpen Bluffs Outdoor Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Alpen Bluffs Outdoor Resort will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to add to or modify the duties and/or responsibilities at any time.