Job Description

The E-Comm Customer Service Representative remote position will be a Part Time Temporary position will start immediately through February 25, 2021. The candidate will responsible for providing an exceptional customer service experience to our e-Commerce customers. The candidate will support the existing Customer Service team through assisting customers over the phone, email, and chat. The candidate will work 16-24 hours per week. Our standard working hours are between 9am and 5pm ET Monday through Friday, we are flexible with the hours worked within the workday but prefer majority of the hours worked are in the morning. Availability to work on Black Friday (November 26) and Cyber Monday (November 29) is necessary.

THIS POSITION IS FULLY REMOTE WITH THE EMPLOYEE LIVING/WORKING WITHIN THE STATE OF TENNESSEE, VIRGINIA OR NEW YORK. HOURLY RATE OF $16.00 PER HOUR. 

PRIMARY JOB RESPONSIBILITIES:

• Answer inbound emails from our customers through our CRM tool
• Track all emails through our CRM tool
• Answer inbound phone calls on a telephone queue
• Provide information in response to orders status, returns, product information and pricing
• Process sales orders through our web-based platform (Zendesk)
• Understand the product line and assist with cross selling and upselling product

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong phone contact handling skills and active listening
• Proficient multi-tasking skills switching between different tabs, programs, and screens to provide and research necessary information.
• Proven customer support experience or experience as a client service representative
• Must be consistently technically capable and adaptable

EDUCATION & EXPERIENCE

• 2-3 years of experience of customer support experience

Additional Information

Alpha Industries offers competitive pay, employee discounts and outstanding benefits package. Alpha Industries’ corporate headquarters is located in Chantilly, VA, Sales and Marketing located in New York, NY and Distribution Center in Knoxville, TN. Alpha Industries is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. To learn more about a rewarding career with Alpha Industries, please visit our website at www.alphaindustries.com.