Job Description

Alpha Marketing Strategies is looking to fill an ENTRY-LEVEL CUSTOMER EXPERIENCE ASSOCIATE position, and is one of the most important roles in our company. Someone in this position would receive hands-on, individualized training in each division of the position. We have found that candidates that have worked in retail, restaurant, hospitality, or customer service based positions have an easy transition into this role. Candidates with these experiences have innate people skills and thrive in our fast paced environment. Since Alpha is rapidly expanding we are looking for someone that is looking for a career where there is room for growth and training opportunities for management.

RESPONSIBILITIES:

• After training is complete - Knowledge of all clients’ services that are offered
• Learn customer service techniques
• Provide each customer and client with excellent customer service
• Build positive relationships with each client and customer
• Meeting the needs of our clients with integrity
• Understand marketing trends and the needs of our clients

OUR CUSTOMER EXPERIENCE ASSOCIATES ARE TRAINED IN THE FOLLOWING:

• Marketing trends and strategies
• Advertising and campaign management
• Interpersonal skills development
• Small-Scale Management and leadership 
• Motivational Speaking

JOB REQUIREMENTS:

• 2 or 4 year college degree preferred
• 1-2 years of customer service experience preferred
• EXCELLENT communication skills
• Entrepreneur mindset (we aren’t looking to just hire another employee)
• Ability to prioritize and execute with minimal supervision
• Team Player
• Leadership exposure or the desire to develop leadership skills

WE OFFER:

• Competitive pay and benefits
• Mimosa Fridays and bring your pet to work days
• Team Building events like karaoke nights, winery trips, rock climbing, bowling, etc
• Company trips for regional and national conferences
• Working within a really awesome team environment
• Philanthropy events (Big Brother Big Sister, Project Dignity, and Red Cross, etc.)
• Getting to work at a place people actually ENJOY coming into work

Company Description

We train entry-level team members to act as liaisons between clients and prospective customers in the Sacramento and Reno business market. On a management level, we act as an advisory agent to marketing firms within the organization and prepare recently-promoted managing partners to oversee new markets and campaigns. From internships to career opportunities, Alpha Marketing Strategies provides upward mobility, hands-on coaching, and networking conferences. Most importantly, we provide our team opportunities for advancement and the necessary training, mentorship, and development so that each individual will have the tools required for them to be successful.