AlphaGraphics Knox Street | Park Cities | North Dallas is a locally owned and operated visual communications company servicing clients of all shapes and sizes. AlphaGraphics offers printing, signs, fulfillment, design, marketing services, and mailing solutions to our customers. We are customer-focused, and deadline driven. Our work environment is fast-paced and team oriented. AlphaGraphics currently has an opening for a full-time on-site Customer Service Representative / Estimator.

Working in this position you will be primarily responsible for managing print, sign, mailing, design, and marketing projects from estimating through completion for outside sales representatives, customers, and other staff members. This position requires communicating with customers, other staff members, suppliers, and vendors on a day-to-day basis. No two days or two projects are ever the same! Does this sound intriguing to you?

Although these are the primary responsibilities for this position, you will also be exposed to other facets of the organization.

Daily duties include:

Estimating jobs for clients, sales representatives, and other staff members

Coordination of signage site surveys as needed

Processing email, phone, web orders and approved estimates and moving them along in the production process

Meeting with walk-in clients on an as-needed basis

Cover for out of office staff members as required (in-person and via email and phone)

Responding to clients and staff members via phone and email

Attending daily WIP meetings

Answering and routing phone calls

Assisting clients with print, sign, mailing, and marketing options

Working with other employees/managers to ensure accurate pricing and customer satisfaction

Identify and pursue cross-sell/up-sell opportunities

Send follow up estimate emails as required

Send out marketing materials and thank you cards on an as-needed basis

Identify larger opportunities and prospects and pass along to management

Resolve issues with clients as occurring

Develop and maintain a contact relationship with your client base

Expectations:

Excellent communication skills (both written and verbal)

The ability to work quickly, efficiently, and accurately

The desire and ability to sell a full range of products and solutions

A genuine desire to meet the customer's needs to the best of your ability

Able to work independently and as part of a team

Problem solving and solutions oriented

Pleasant and professional demeanor

Relationship and consultative sales experience

Exceptional ability to establish and maintain effective contact relationships

Familiarity with standard computer software programs

Ability to learn and adopt new software as necessary

1 year sales experience required

Some college or equivalent experience

Become proficient in PrintSmith and Print Speak

What We Offer:

Full-time employment at a solid, stable, growing company with a stellar 38+ year reputation

Positive, friendly, and respectful work environment that fosters a Gung-Ho spirit

Full benefits package including medical, dental, paid time off, and a bonus program

Opportunity to work at a company where individuals are recognized and contribute significantly and directly to our success

Compensation based on experience

If you are intrigued by this opportunity and want your chance, here it is. Apply today and begin the first step to see if you might be the newest member of our AlphaGraphics team!

We look forward to hearing from you!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.