Job Description

Are you an enthusiastic, self-starter with a customer-first mentality?  Do you thrive in a fast-paced environment where every day brings a new challenge?  Are you looking to join a small company on the rise?  If you answered yes to these questions, AlphaGraphics South Charlotte is looking for you!

AlphaGraphics South Charlotte is an award-winning full-service print, design and marketing solutions specialist.  We are a small business with big goals and big ideas on how we can help our customers Get Noticed and Get Business.  We pride ourselves on providing our clients with outstanding products, value and customer service. 

We are currently looking for an Account Coordinator to join our team.  The Account Coordinator will strategize with clients by listening, interpreting their needs and advising on products and solutions to meet their requirements.  They will establish strong customer relationships and be the point-of-contact for the customer throughout the production process.  The ideal candidate for this position is service & detail oriented, with a customer-first mentality, great work ethic and enthusiastic personality. 

Qualifications:

• Ability to multi-task and work under pressure
• Handle communications with customers in a professional manner
• Strong analytical, organizational and time management skills
• Excellent written and verbal communication skills
• Experience with Microsoft Office Suite
• Proven record of customer service and/or sales skills
• Must successfully pass background check and drug screening

Responsibilities:

• Assist walk-in customers with order pick-up and solutions for new projects
• Answer customer inquiries via phone & email
• Maintain communications between production team and customers throughout the production process
• Assist sales team with customer follow-ups and re-orders
• Follow-up on client projects to ensure production quality and accuracy

Education & Experience:

• College degree in Communications, Business or Graphic Arts preferred
• Two plus years of experience in a customer service environment
• Knowledge of printing / prepress is a plus 
• Experience with Adobe Creative Suite is a plus

The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

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