BENEFITS/PERKS:

Career path development

COMPANY OVERVIEW:

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

AlphaGraphics Carmel is actively seeking an Office Administrator / Receptionist to join us full-time.

More than anything, we’re looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

The Office Administrator / Receptionist is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet-referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.

While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.

Your primary duties will include answering customer phone calls/emails and managing sales transactions.

WHAT WE EXPECT OF YOU:

Specific responsibilities include:

Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service.

Identifies the customer and his/her project through a few questions:

What project are you working on today?

Do you have an account with us?

Follows up on estimates and orders.

Handles cash, check, or credit card transactions and deposits at front counter.

Notifies customers when order is completed.

Handles customer complaints, forwards to management when appropriate.

Maintains front counter cleanliness, preparedness checklist.

Maintains front counter filing systems.

Logs new customer contacts for future follow up.

Takes complete messages for team members.

Refers customers to inside sales rep when appropriate.

Interact with clients in person, over the phone, via email, messaging, etc.

Understand AlphaGraphics’ products, services, capabilities, & pricing.

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.