Job Description

. Serve customers by providing product and service information and resolving product and service problems. 

· Identify and manage project issues and conflicts.

· Bias for action to resolve problems or concerns in a timely manner that exceeds normal expectations.

· Communicate effectively and clearly in a manner that conveys credibility and confidence when interacting with the team to understand needs, requirements, and escalates as appropriate.

· Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.

· Propose recommendations for changes to services based on customer feedback and requests.

· Monitor daily workflow and ensure that appropriate procedures are followed.

· Be able to cross-train into a management role.

· Gather, review, and assess all relevant information to determine possible causes and resolve customers' inquiries, complaints, comments, or concerns.

Qualifications

• High school Diploma or equivalent

• Minimum of two years customer service experience

• Must pass all background checks

• Computer experience; keyboarding at 35 wpm

• Clear, precise communication skills with good customer relations

• Proficient verbal and written skills, phone etiquette

Additional Information

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