Job Description
ALPHANUMERIC SYSTEMS IS HIRING AN QUALITY ASSURANCE LOCAL TO THE RALEIGH, NC AREA.
TO BE CONSIDERED FOR THIS JOB , PLEASE SEE BELOW.
THIS IS MANDATORY RN or higher degree, with active US license in good standing.
Needs to have some type of health or pharemecutical experience.
Contact Center experience required.
Founded in 1979, Alphanumeric Corporate Headquarters is located in Raleigh, NC. Today, Alphanumeric employs more than 1,000 full -time employees worldwide with offices in Philadelphia, Canada, Barcelona, Poland, Portugal, and London.
Overseeing Quality Assurance for internal team to participate in internal and external quality audits. Provide QA support, call and omni -channel monitoring, call, and omni -channel calibration, for the US internal program, and “Supplier” supported program both in the US and Canada. Responsible for monitoring and updating policies and procedures to include regulatory changes. Complete call and omni -channel monitoring forms and provide feedback to Manager and Team Leads & MICC AD Vendor & Quality Management to Align to QA SOP’s for both “Supplier” and “Buyer” programs.
Ensuring programs and services are implemented at the highest standards such that consumers, HCPs, and vendors expectations are maintained.
Analyze trends and develop ongoing improvement training and monthly QA reporting. Work with “Supplier” Operations Manager, Team Lead, MICC AD Vendor, and Quality Management to analyze trends and develop ongoing improvement training and monthly QA reporting. Coordinates monthly QA meetings. Participates in ongoing call calibration sessions with client for both internal and external programs.
#Li -NA1
HCP
• Knowledge of FDA requirements, compliance, (AE/PQC) and good clinical practices strongly preferred.
• Contact Center experience required.
• QA experience with quality evaluation, trending and reporting experience required. • Medical knowledge of cardiovascular disease and immunology is preferred.
• Must have excellent communication (oral and written) skills, interpersonal skills, analytic skills, and ability to summarize complex scientific.
• Will be required to report to office in Raleigh, NC Alphanumeric corporate office as requested.