Job Description

ALPHANUMERIC IS HIRING WORK FROM HOME CUSTOMER SERVICE REPRESENTATIVES to provide friendly phone assistance for client customers for a 6

• 8 week minimum call center. Accepting applicants from North Carolina, Virginia, South Carolina, West Virginia,  Tennessee, Maryland, Pennsylvania, Delaware and New Jersey.

HIGHLIGHTS:

• Remote work following Eastern time
• Great team environment
• Paid remote training
• Equipment provided
• Work with a client who is committed to caring for their customers
• Inbound calls
• No selling, this is not a sales position
• 401k
• Optional Medical insurance

 Responsibilities

Role/:

Associates will need to answer questions from a list of client FAQs Associates will need to learn client's system to transfer calls when specific information is needed. Ability to deescalate upset callers and learn when to escalate the call further. In addition:

• Call handling / Soft skills experience
• Computer navigation
• Work entirely remote

Respond promptly and in a professional manner, answer the question accurately, or transfer the call to appropriate staff for completion. Follow established protocols and procedures. Document all calls clearly and concisely and complete follow -up work. Help team maintain answer rate, speed of answer and other measures to department standard. Meet individual goals for calls taken, calls tracked, quality assurance, etc. REQUIRED EDUCATION

• Any of the following: High school diploma / Bachelor's Degree / military

REQUIRED QUALIFICATIONS

• Available to work remotely in distraction free environment
• High Speed Internet, over 2MBPS download and upload speed
• At least one -year customer service experience
• At least one -year office experience, working with calls
• Ability to sit for long periods of time
• Ability to work scheduled hours between the hours of 8:30 AM
  • 6:00 PM, with 2 scheduled breaks and lunch
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers particularly the elderly population
• Excellent written, verbal communication, and active listening skills
• Organized and attentive to detail
• Strong computer skills with emphasis on Office 365, Microsoft Word/Excel/Outlook, Windows
• Reliable, punctual, quick study: Able to quickly pick up computer software and work processes
• A positive attitude and work well in a team environment
• Excellent typing skills 40 plus WPM
• A customer focused problem -solver
• An excellent phone presence with a friendly voice
• Maintain client confidentiality

Company Description

At Alphanumeric, we believe that no matter how great your vision, it's your people—customers and employees—that will it a reality. Since 1979 we've helped our pharma, healthcare, public sector, and finance clients realize their vision by removing the friction from customer and employee experience. Our large-scale contact centers feature artificial intelligence and deep expertise—achieving customer satisfaction ratings upwards of 95 percent. We offer fully managed technology modernization, security, and support across your entire workforce. When it comes to employees, we know that technology and operations are only half of the story; our learning solutions help you swiftly and effectively on-board, ensure compliance, and transform your workforce. Improving people experience is what we do, but the thing that really gets us fired up is our relationship with our customers.