Position Summary:This position is responsible for all Hotel Columbia guest check-ins and in-house guest relations, including resolutions of issues, fostering a welcoming hotel environment, and exceeding guest expectations.1-2 days per week based on the demand/flexibility of the schedule

Essential Job Functions:

Coordinate guest pre-arrival, check-in, stay, and departure details.

Respond to and resolve guest service requests & property issues via work order entry and follow-up.

Knowledge of the property, including, but not limited to, basic troubleshooting of Wi-Fi routers, TVs, appliances, and thermostats.

Maintain a clean and neat front desk and lobby area.

Exhibit strong knowledge of Telluride and the surrounding area to promote additional activities and services.

Attend to daily breakfast service – setting up and tearing down the buffet, pouring guest drinks, restocking food, operating dishwashers, conversing with guests, and creating and maintaining a welcoming atmosphere.

Communicate with housekeeping and maintenance on room condition and status.

Assist with valet service to guests who choose to park on-site. Must have a valid driver’s license

Performs other related duties as assigned.

Essential Job Requirements:

EDUCATION: High School degree, college graduate, or equivalent experience preferred

EXPERIENCE: At least 1 year of hospitality or customer service preferred

REQUIRED SKILLS: Must be proficient in MS Office, Outlook, or Gmail email platforms. Must have a valid driver’s license

PREFERRED SKILLS: Attention to detail, polite, patient, ability to handle food safely

PHYSICAL REQUIREMENTS: Must be able to ascend/descend stairs and lift/carry/push/pull

BenefitsAlpine Lodging benefits package includes wellness benefits, PTO, medical, vision, dental, and a ski pass.