Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job Summary We are seeking a positive, friendly Front Desk Night Audit Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Night Audit must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

This is an overnight shift, that requires ability to work overnight.

Responsibilities

Check in guests, answer phones and take reservations

Respond to guest complaints, requests and emergencies

Process invoices, post checks to vendors and distribute employee checks

Reconcile accounts

Balance the cash drawer and log receipts

Investigate and resolve out-of-balance accounts

Keep accurate financial records and ledgers

Help prepare for forecasts and audits

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds