Job Description

SUMMARY:

The individual in this role will be primarily responsible for serving and supporting our customers though effective use of superior customer service that meets each customer’s unique set of delivery and product requirements.

KEY RESPONSIBILITIES:

• Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail:

                                       Develop and maintain a high level of product knowledge

                                       Field and resolve customer issues and questions

                                       Utilize consultative selling skills

• Establish, develop, and service new customer accounts
• Operate in a safe manner and maintain a safe work environment
• Support Supply Center Team in attaining the overall goals and objectives of the business unit.
• Accurate order entry 
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization.

Qualifications

SKILL REQUIREMENTS:

• Ability to multi-task and make business decisions in a constantly changing, fast paced environment
• Composed under pressure
• Results Driven
• Self-Motivated and Enthusiastic with a positive attitude
• Service Oriented
• Effective Time Management
• Organized and Detailed Oriented
• Excellent Communication Skills - Written, oral and listening
• Ability to learn and embrace new technology

KEY ACCOUNTABILITIES:

• Deliver world class customer service experience
• Operate in a safe manner following all company safety policies
• Deliver on Operational Excellent requirements
• Assist in achieving 100% policy compliance
• Assist in obtaining overall goals and objectives of the organization.

EDUCATION AND EXPERIENCE:

• College degree preferred
• Preferably 2+ years experience in a retail/wholesale environment with a demonstrated success working with customers
• Microsoft Excel, Office and Outlook experience
• General knowledge of the building industry preferred but not required.

PHYSICAL REQUIREMENTS:

• Frequent standing, walking, bending, talking and listening.
• Location specific lifting requirements based on what the field requires.

Additional Information

A brand of Associated Materials, Alside has been a leading manufacturer of vinyl siding and accessories and vinyl windows and patio doors for the residential and commercial remodeling and new construction markets for more than seven decades.

With our strong vertical integration of manufacturing, distribution and installation, we provide a one-stop resource for high-quality building materials and streamlined operations. With headquarters in Cuyahoga Falls, Ohio, Alside owns and operates more than 100 supply centers and has seven manufacturing facilities across the U.S.

Associated Materials is an equal opportunity employer.