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Customer Service Representative

Alsop & Associates Insurance Agency

Customer Service Representative

Montclair, CA
Full Time
Paid
  • Responsibilities

    Job Description

    The Customer Service Rep. is the first impression of our agency therefore this is a critical position. The Customer Service Rep is the start of our sales, retention and customer service processes (strategy). We expect the Customer Service Rep to control conversations and convert all customer contacts to purpose driven processes. These processes include equal numbers of inbound and outbound calls. Gathering and recording information is to be done systematically. The goal is to retain, attract and up-sale clients at the highest possible return of investment (ROI). Lead gathering for financial products (AFS) are required. The Front desk sets the stage by maintaining professional appearance and orderly function of the office. 

    (MUST COMPLETE ASSESSMENT TO BE CONSIDERED)

    BENEFITS

    • HOURLY + COMMISSION OPPORTUNITIES
    • PAID TIME OFF
    • GREAT WORK ENVIRONMENT
    • 401K 
    • BONUS OPPORTUNITIES

     

    RESPONSIBILITIES

    • P&C LICENSE AND APPOINTMENT WITHIN 30 DAYS OF HIRE.
    • Possess an upbeat, positive and enthusiastic attitude.
    • Confident, self-starter who works well independently.
    • Responds to all inquiries, cancellation requests, and sales requests within a specified time-frame.
    • Driven and goal-oriented individual.
    • Ability to tactfully handle stressful and difficult situations.

    REQUIREMENTS P&C LICENSE AND APPOINTMENT WITHIN 30 DAYS OF HIRE.

    • Possess an upbeat, positive and enthusiastic attitude.
    • Confident, self-starter who works well independently.
    • Responds to all inquiries, cancellation requests, and sales requests within a specified time-frame.
    • Driven and goal-oriented individual.
    • Ability to tactfully handle stressful and difficult situations.