Job Description

AltaStaff, a boutique staffing agency is on the look out for Customer Service Representatives for our Client located in Jefferson City, MO to work within the Human Services sector.

Ideal candidates will be able to problem solve, provide active listening skills, and attention to detail. This opportunity is full-time, with operation hours Monday - Friday 7 AM - 6 PM. No Sales. Perfect opportunity to expand on your customer service skills within an inbound call center.

ESSENTIAL JOB DUTIES

•  Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
• Follow standard operating procedures to ensure consistency and accuracy
• Address customers inquiries and resolve problems to ensure that appropriate changes
• Refer unresolved customer grievances to designated departments for further investigation
• Communicate with supervisor regarding any potential needs or concerns
• Perform data entry accurately
• Perform other duties as assigned by management

BENEFITS:

PTO, Medical, Dental, Vision, Paid Holidays

Company Description

AltaStaff is a boutique staffing agency that works with different Managed Care Organizations and Government agencies.