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Implementation Analyst

A

Altec Products, Inc

Implementation Analyst

Laguna Hills, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    BE A PART OF THE TEAM IN OUR PROFESSIONAL SERVICES GROUP. WE HAVE A GREAT OPPORTUNITY FOR YOU! THIS IS A REMOTE-WORK OPPORTUNITY, BASE WITH VARIABLE COMP PLAN AND A FULL BENEFITS PACKAGE.

    We'll need you to design, architect and deliver high quality billable product-related services to customers and business partners in the area of application, installation and integration of our propriety document management software, DoclinkTM. Other responsibilities include:

    • Act as the subject matter expert on business processes involved in customer projects and translate this knowledge into an effective implementation
    • Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements
    • Analyze, define and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks and controls and outputs
    • Develop and maintain plans outlining steps and timetables for configuring, testing and installing Altec’s solutions
    • Perform Windows Infrastructure and Troubleshooting for deployment into Windows Environments
    • Provide technical assistance by responding to inquiries regarding errors, problems or questions with the implementation
    • Acquire and maintain current knowledge of relevant product offerings in order to deliver services and to enable the transfer of skills to the personnel of Altec’s business partners and customers
    • Learn and use the Altec’s Professional Services Methodology to ensure consistent and repeatable delivery of services
    • Train end users and technical support staff
    • Perform time and cost reporting on all projects by the required deadlines

    WE NEED SOMEONE WHO:

    • Has strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills
    • Has strong written communication skills
    • Earned a technical degree (B.S) and minimum of two years software implementation experience
    • Has hands-on experience with SQL Query and MS SQL Server and with one or more network and routing protocols
    • Has experience with XSLT a major plus (technical level)
    • Has working knowledge of Citrix or Terminal Services
    • Has hands-on experience with Applications a major plus (technical level) (Epicor, Dynamics-GP, Dynamics-SL, Dynamics-AX, Sage 100 (MAS90/200), Sage 300 (AccPac), Sage 500 (MAS500), SAP Business One)
    • Enjoys and is willing to travel 30%-50% (post COVID travel restrictions)

    Company Description

    For more than 30 years, Altec has been and continues to be a leading provider of business forms and document management solutions (DoclinkTM) to thousands of customers throughout the world. Our commitment to customer satisfaction is unparalleled. We guarantee forms compatible to accounting software packages and offer a full array of customizable business forms for nearly every possible application. Come be a part of our team! www.altecproductsinc.com Altec is an equal opportunity employer