Job Description

We are seeking an employee who can handle a broad job scope. The ideal candidate will be a thinker and problem solver, be able to work with interruptions yet keep projects on task, not be afraid to pick up the phone, someone who can drive processes and make decisions. The specific job functions are varied but will include: answering phones, organize maintenance, responding to customer inquiries, dispatching and scheduling service technicians, creating spreadsheets, entering data, and offering customers additional products or services based on their needs.

PRIMARY JOB FUNCTION:

Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed. Track and update technician’s hours and material used for each service call. Order parts and schedule return trips with customers when parts are in. Maintain customer database with current information. Have clear and concise communications with department managers, employees and company customers. Answer phones and make outgoing calls to assist customers in service and inquires

REQUIRED QUALIFICATIONS:

• College degree preferred.
• Previous dispatching and/or customer service experience preferred.
• Ability to handle the urgency of each task, and work in a high-stress position required.
• Must be detail-oriented with the ability to multi task.
• Must be a team player.
• Geographical knowledge of service area preferred.
• Excellent people skills required.
• Positive attitude required.
• Must have computer experience (Microsoft Word, Excel, Outlook etc.).
• Exceptional phone skills including a pleasant demeanor and desire to provide phenomenal customer service.
• Must be able to handle and work well with service technicians and other office personnel.

POTENTIAL BENEFITS:

• Performance bonus opportunities
• Health benefits
• 401K program
• Paid holidays and vacation

This job is a salary position paying $900/wk. Schedules are Monday through Friday and include working Saturdays on a rotating basis. All training will be paid. MUST PASS DRUG SCREENING TO QUALIFY. This is NOT a work from home position.

Company Description

Althoff Industries is a professional heating, air conditioning, plumbing and electrical company serving both residential and commercial customers throughout Chicago and surrounding suburbs. We are locally owned, progressive, and nationally awarded service provider in business since 1961. Althoff Industries provides exceptional base compensation, bonus plans, health and life insurance, 401k, paid vacations and more.