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Associate, Customer Care

Altisource

Associate, Customer Care

El Paso, TX
Full Time
Paid
  • Responsibilities

    Job Description

    WHAT YOU GET TO DO 

    • Utilize good judgment and understanding of company policy to effectively make decisions to resolve customer issues – you’ll be the face of our company 
    • Achieve monthly individual and team based targeted performance goals 
    • Take ownership of every customer experience – we want customers to feel supported! 
    • Effectively break down information and identify opportunities to gain client agreement and trust

      

  • Qualifications

    Qualifications

    WHAT ABOUT YOU? You have… 

    • Customer service experience in a professional office environment 
    • Excellent communication, decision making, persuasion and problem resolution skills 
    • Experience working for a fast-paced, goal oriented and team based structured environment 
    • Comfortable in an inbound call environment and working afternoon and weekend shifts
    • Proficiency in Microsoft Office applications

     

    Additional Information

    PERKS OF WORKING AT ALTISOURCE 

    PROSPERITY 

    • Competitive base pay - we believe the top talent deserves the top dollar! 
    • 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

     

    GOOD HEALTH 

    • Comprehensive Medical, Dental, and Vision insurance plans 
    • Tax-free Flexible Spending Account 
    • Life insurance, short-term, and long-term disability

     

    ...AND HAPPINESS! 

    • Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year 
    • Free snacks, drinks and coffee 
    • Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations) 
    • Opportunities for you to join our community service initiatives, including Habitat for Humanity

     

    ARE YOU UP TO THE CHALLENGE? APPLY TODAY! 

    REACH OUT TO OUR TALENT ACQUISITION TEAM DIRECTLY AT WORKING@ALTISOURCE.COM IF WE CAN BE OF ANY ASSISTANCE. 

    At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.