Job Description

Company Description READY FOR AN EXCITING CAREER AT ALTISOURCE?

• Are you a quick learner who is self-motivated and able to work well independently as well as on a team?
• Do you make people feel comfortable as soon as you meet them?
• Would you like to work for a successful, growing and proven company where high-quality work is appreciated and rewarded?

If so, nice to meet you; we are Altisource! We are seeking energetic, highly skilled self-starters who thrive in a dynamic and fast-paced environment. We can offer you an exciting career with meaningful work and great colleagues as well as many development opportunities.

We are looking for a CUSTOMER CARE ASSOCIATE to serve as the human voice and personality behind our brand, providing quality customer service with every customer interaction. If you are up for the challenge, keep reading!

Job Description WHAT YOU GET TO DO

• Utilize good judgment and understanding of company policy to effectively make decisions to resolve customer issues – you’ll be the face of our company
• Achieve monthly individual and team based targeted performance goals
• Take ownership of every customer experience – we want customers to feel supported!
• Effectively break down information and identify opportunities to gain client agreement and trust

Qualifications WHAT ABOUT YOU? You have…

• Customer service experience in a professional office environment
• Excellent communication, decision making, persuasion and problem resolution skills
• Experience working for a fast-paced, goal oriented and team based structured environment
• Comfortable in an inbound call environment and working afternoon and weekend shifts
• Proficiency in Microsoft Office applications

Additional Information PERKS OF WORKING AT ALTISOURCE

PROSPERITY

• Competitive base pay - we believe the top talent deserves the top dollar!
• 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement

GOOD HEALTH

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account
• Life insurance, short-term, and long-term disability

...AND HAPPINESS!

• Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year
• Free snacks, drinks and coffee
• Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
• Opportunities for you to join our community service initiatives, including Habitat for Humanity

ARE YOU UP TO THE CHALLENGE? APPLY TODAY!

REACH OUT TO OUR TALENT ACQUISITION TEAM DIRECTLY AT WORKING@ALTISOURCE.COM IF WE CAN BE OF ANY ASSISTANCE.

At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.