TRIO Student Support Services is a federally-funded program that provides academic, career and personal advising, tutoring, mentoring, and a wide range of activities geared towards the educational enhancement, cultural enrichment, and retention of first-generation, low-income and/or disabled students at Iona College.

Reporting to the Director of the TRIO Grant, the Student Service Advisor is responsible for managing a case load of students from time of acceptance to the college through graduation.

This position will assist with educational planning, enrollment completion, testing requirements, academic advisement, registration assistance, communication assistance, monitoring academic progress, obtaining academic support, counseling services, accommodations, career services, community-based supports and other auxiliary services deemed detrimental to student success.

 This position is considered integral to facilitating the institutional strategic goal of student success as measured by through persistence, retention and completion.

Assist with the Project Director of the SSS project, providing intrusive academic, career, and personal development support to participants to improve retention, good academic standing, and graduation.  Administer retention activities such Progress Grades, attendance tracking, and other means of monitoring satisfactory academic progress. Conduct one-one one advising with TRIO Scholars to address academic and personal concerns, create develop, maintain and update participants' educational action plans. Assist students with course selection, registration and academic and career planning in collaboration with their faculty and the Center for Advising and Academic Services. Motivate and encourage students through day-to-day interactions and discussions. Maintain systematic and frequent contact with participants. Consult with college personnel regarding participant needs, interventions and progress.

Assist with the development of reports, data analysis, and assessment of student engagement and success. Assist in budget tracking and reporting. Maintain relevant records to student profiles and success. Maintain current knowledge of academic requirements, institutional policies and procedures to ensure student success.

Assist students with financial aid concerns by partnering with the Office of Student Financial Services and the Office of the Registrar to ensure students have completed all necessary paperwork and met all institutional and federal deadlines. Provide one-on-one financial literacy counseling in conjunction with College Financial Services staff. Create and facilitate workshops; lead activities in a variety of topics including, but not limited to, academic, social, career, personal, financial, and cultural as well as experiential learning.

Assist in the development and execution of on-campus summer Orientation program.

Motivate and encourage students through day-to-day interactions and discussions.

Proactively collaborate with College-wide departments, faculty, tutors, and academic support staff to advocate, identify, and meet the academic needs of TRIO Scholars. Work closely with the Director and staff in future projects and tasks to ensure accurate and efficient program evaluation and expansion.

Participate in local, regional, and/or national professionally-related organizations and/or participate in professional training opportunities. Assist Colleges colleagues with events, activities and initiatives that contribute to student success effort.

Perform other duties as assigned.

Required Skills Required Experience

• Minimum 3 years of experience in Higher Education
• Experience counseling and/or advising college students strongly preferred
• Demonstrated ability to work with a diverse student population both individually and in groups.
• Demonstrated ability to adhere to the highest standards of professionalism
• Outstanding organizational skills and attention to detail
• Genuine interest in helping low-income and first-generation college students overcome challenges and progress through college
• Must have an energetic, engaging, and positive personality and character with the ability to encourage students to seek guidance and participate in the program
• Willingness to work flexible hours as needed, including on-campus overnight stay during TRIO seven-day summer Orientation program
• Minimum of one to two years of experience working in a TRIO federal program or similar program for diverse, low-income and/or first-generation college students
• One to two years of experience providing case management services and advising students on comprehensive educational planning, career development, financial aid processes, and financial literacy or college teaching experience with a similar student population as that targeted by the SSS project
• Possesses a high degree of personal and professional integrity and commitment to the mission of Iona College
• Professional and/or personal experience in overcoming barriers similar to those facing project participants is preferred
• Understanding of College policies, law, compliance, and best practices of the profession
• Possess strong interpersonal, written, research and organizational skills.
• Understand concerns of students in career focused education.
• Have evidence of a caring and supportive attitude for student success.
• Flexibility and ability to remain open minded.
• Excellent problem solving skills.
• Ability to adapt to changing assignments and multiple tasks.
• Ability to identify alternative solutions.
• Computer literate in a Peoplesoft student information system, Microsoft Office Suite, (Excel a must) Outlook, Internet, and Social Media

About Us

Iona College, a highly accredited liberal arts institution of academic excellence, seeks to grow our diverse community of learners, scholars and staff located at our scenic 45-acre campus in New Rochelle, just 20 minutes north of midtown Manhattan, and at our satellite program at Rockefeller Center. At Iona we are committed to educating lifelong learners in the tradition of the Christian Brothers and American Catholic higher education. We prepare our 3,300 undergraduates and 600 graduate students with career-ready skills and success in all facets of their lives by nurturing the values of justice, peace and service. Our continued success depends on attracting and retaining a highly motivated, results-oriented and talented team. Learn more about what makes us unique: review our Mission, Vision & Values, our stories in the media and our compelling benefits. Join the Iona College team and partner with us as we Move the World!

Iona College is committed to attracting and supporting a staff and faculty of women and men that fully represents the racial, ethnic and cultural diversity of the nation and our institution; as a result, we actively seek applications from individuals of all backgrounds and beliefs.

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