Job Description

GENERAL NARRATIVE DESCRIPTION: The primary responsibility of a Project Coordinator is to assist Network Engineers in ensuring projects are completed on time and within budget. The Project Coordinator will be responsible for overseeing a holistic approach to larger projects and will function as a liaison with other internal teams, vendors and clients. The Project Coordinator will continuously work in partnership with the Project Engineering Supervisor and other members of Alura. He /She will regularly expand the Alura knowledgebase for customer’s networks, and other IT operations. Other Duties include performing Sales Engineering tasks for potential clients, meeting with new and existing clients, and working with the operations team on project related procurement.

The candidate we are seeking is someone who can think quickly on their feet, and is adept at working around traditional parameters to develop solutions for our technical problems. This person must be organized, have knowledge of Networking, Security, Microsoft Operating Systems, VMware, Active Directory/Group Policy and be comfortable learning new technology skills as required. A track record demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.

RESPONSIBILITIES AND DUTIES:

1. Maintains and assures confidentiality of data.

2. Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures, write procedures, use knowledge base and have good documentation process.

3. Work closely with Project team members to anticipate needs in relation to transactions both interdepartmental and with outside vendors

4. Performs other duties as assigned by the supervisor.

PROJECTS – IMPLEMENTATION/ONBOARDING

1. Assist in Onboarding/Offboarding customers.

2. Implementation of customer hardware/software/services.

3. Able to complete project objectives in a timely manner.

4. Remain in communication with management, customers, vendors and partners through the entire project lifecycle

5. Read project design plans – including definition/scope/requirements for project type

6. Recognize problems or situations that are new or without clear precedent and evaluate alternatives for solutions using a systematic, multi-step approach.

7. Ensure complete documentation on new customer onboarding and implementations. Assist support department and provide support to users during and following projects to resolve project related issues.

8. Provide Life Cycle Management by reviewing customer networks and providing replacement/recommendation schedules and diagrams.

SALES - SALES ENGINEERING

1. Assist Sales Department in new and existing sales efforts, speaking with current and potential customers about Alura and Alura’s services/products from a technical level.

2. Work with other team members in the quoting/procurement process, including designing premise/hybrid and cloud solutions

3. Provide input on client infrastructure road maps.

TECHNICAL

1. Aid customers with software and hardware problems; and resolve by email, phone or in person, to their ability while escalating as needed.

2. Diagnose and troubleshoot computer and related computer hardware/software.

3. Provide higher level escalation support as needed.

4. Prepare new systems for installations.

5. Maintain a neat and organized workspace.

6. Staying current on new technologies and services within industry.

7. Perform OS and software updates as needed.

8. Answer support phone calls and work tickets in an overflow capacity.

9. Perform routine maintenance on infrastructure as needed for support issues or schedule a time for maintenance.

10. Research hardware & software product availability, as requested by management.

11. Handle multiple tickets and projects simultaneously.

12. Work as a team player that assists in all aspects of the company upon request.

13. On-site support at any of Alura’s customers as needed.

14. Report to work on time, as scheduled.

15. Contribute constructively in department meetings.

16. Use the established PSA system to monitor and track projects and technical support issues.

17. Assist in obtaining and preparing data for decision-making, planning and evaluation.

18. Learning Project Manager + Network Engineer specific skills

SUPERVISES: None

EXPERIENCE: 2 years of directly related experience. Excellent troubleshooting skills. Good attention to detail, attitude and excellent interpersonal, verbal and written communication skills. Strong multi-tasking skills. Must have ability to work independently as well as be a team player.

EDUCATIONAL BACKGROUND: Minimum of Bachelor’s Degree in Information Technology / MIS strongly preferred.

Experience with office operations, network firewalls, system and cyber security, Windows Server OS and products and hardware virtualization is required. Project management experience also preferred.

PREFERRED KNOWLEDGE, SKILLS, AND PERSONAL QUALIFICATIONS:

1. Ability to support by phone and in person hardware and software.

2. Provide end user technical support and troubleshooting with network attached equipment such as Smartphones, Laptops, iPads, etc.

3. Experience with MS Operating systems, Windows 7-10 / Windows Server 2003, 2008, 2012 and 2016

4. Strong knowledge Microsoft Active Directory, Group Policy and Domain support

5. Proficient in setup and configuration of networking technology (routing, switching, security). Cisco and SonicWall preferred

6. Strong understanding of hardware virtualization and storage techniques via use of VMware

7. Comfortable calling Vendors and external Tech Support; escalating issues if needed

8. Ability to work effectively with a wide variety of individuals and groups

9. Ability to work independently

10. Good skills with keyboard typing and mouse usage

11. Good, clear verbal communication skills

12. Good problem-solving skills

13. Good organizational skills

14. Reliable and Dependable

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms.

The employee is also occasionally required to lift and carry materials up to 50 pounds in weight. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Company Description

At Alura Solutions we bring a professional, leading edge IT perspective to small and mid-sized businesses. That was our business model when we began over a decade ago, and it continues to be our exclusive business. What we've found over hundreds of client engagements is that smaller companies rely on information technology just as heavily as major corporations do, but their IT systems rarely perform at the same level. We remedy that situation affordably.