Job Description

Develop, create, and modify general computer applications software or specialized utility programs. Oversee the development, prototyping, evaluation, and implementation of emerging and established technologies and platforms. In collaboration with business stakeholders, learning designers, media producers and IT, serve as the project manager and technology expert who Analyze user needs and develop software solutions to solve problems and optimize the learning function for all Verizon workgroups. The position requires coding, some database design and digital asset support during the prototyping and trial phases in partnership with IT. 
Ensure cohesive solutions that provide an integrated user experience, focusing on achieving uniform design, ease of use, universal adoption and sustainable implementation. 

Core Responsibilities: 

Technology Design and Implementation 65% 
• Assumes a learner-centered design approach that focuses on user experience, iterative 
development, and ensures that technology is applied optimally to address business needs 
• Manages stakeholder relationships to gather requirements, document use cases, set 
appropriate expectations and gathers feedback through UAT and post launch survey/focus 
groups 
• Acts as project manager to negotiate for additional resources, determine project timelines, 
prioritize workflow and communicate relevant information to all related business partners 
• Develop, create, and modify general computer applications software or specialized utility 
programs including web design, SQL queries and API integration 
• Ability to author, customize and optimize in Java Script and PHP for new and existing 
applications 
• Thoroughly documents use cases and user stories and translates business need into 
actionable tasks 
• Adapts to changing business priorities with an iterative design approach that allows for 
continuous optimization 

Learning Technologies, Innovation and Research 20% 
• Assumes a learner-centered design approach that focuses on user experience, iterative 
development, and real-world feedback 
• Balances competing demands inherent in innovation to facilitate purposeful experimentation 
and ensure deliverability 
• Assesses and evaluates new technologies; establishing pilot programs as needed 
• Maintains knowledge of industry trends and ongoing market developments in learning, gaming 
and CRM technologies, tools, and providers 
• Champions innovative practices that enable the team to quickly produce, continuously 
improve, effectively collaborate, and rigorously assess 
• Translates design-based principles into actionable paradigms and supports team members in 
integrating these practices throughout the Learning Technologies Organization. 

Documentation and Analytics 15% 
• Responsible for developing proposals and measurement plan to determine marker of success 
• Identifies, develops, and assesses documentation and best practices to improve and enhance 
the work of the team 
• Ensures all projects have intrinsic value to the business in addition to a positive return on 
investment 

Qualifications 
Basic Qualifications 
• Bachelor's degree or minimum of two years related experience 
• Previous experience with user acceptance testing; tracking and reporting 
• Ability to build custom lists, views, pages, forms, and workflows using web-based 
administration tools and SharePoint Designer 
• Familiarity and ability to code in HTML/CSS, Java Script and PHP 
• Ability to write SQL queries and API scripts 
• Experience with learning analytics and evaluation 
• Experience working with learning management system and learning records store software 
preferred 
• Experience developing mobile technology solutions preferred 


Key Skills and Capabilities 
• Ability to stay abreast of the changing educational technology landscape 
• Ability to plan and meet deadlines on multiple priorities under tight time constraints 
• Ability to gain new competencies independently given access to tools and resoures 
• Demonstrated ability to work collaboratively within work group and across departments 
remotely 
• Excellent written and verbal communication skills 
• Ability to troubleshoot systems issues and prioritize bug fix and other systems enhancements 
based on user impact and business needs