Job Description

The Host will greet and assist guests in a positive, polite and professional manner. They will also maintain a proactive approach to solving any guest’s questions or problems. The Host will anticipate guests’ needs, and respond appropriately with a sense of urgency.

Job responsibilities include; although are not limited to:

• Display a congenial appearance and is well groomed at all times.
• Communicate all reservations and guest comments to management and servers.
• Welcoming guests to the restaurant.
• Coordinating the seating of guests and managing reservations.
• Answer all phone calls received at the hostess stand.
• Maintain cleanliness and organization of hostess stand and entryway.
• Oversee maintenance of all Reservation and Hostess equipment, software and supplies.
• Communication of guest profile and expectations is essential to relay forward to servers and management.
• Perform general clerical tasks including utilization of Open Table.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Food Handlers Card required.
• High School graduate
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written
• Must possess basic math skills and the ability to use a calculator.
• Must possess basic computer skills.
• Ability to solve problems and make rational decisions.
• Knowledge of Restaurant operations, its services, and facilities.
• Must have superior guest service abilities as well as a complete understanding of California serving guidelines.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by Restaurant environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to multi-task in a calm manner on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill daily tasks.
• Must be able to lift up to 30 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, walking, repetitive motions, bending, listening and hearing ability and visual acuity

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.