Job Description

Hi,

Job Title: Amazon Connect Contact Center Engineer

Location: Seattle WA

Duration: 9-12 months Contract

We have below job opening.

If you are interested and your experience match with job description.

Please send your updated resume with below details....Asap

Expected rate all inc on W2/1099 /C2C:

Visa status:

Current Location:

Availability:

Job Summary: Amazon Connect Contact Center Engineer responsible for designing developing and deploying cloud-based contact center solutions with strong focus on call flow configuration AWS integrations automation analytics troubleshooting and ensuring secure scalable customer experience platforms.

Responsibilities:

Design develop and deploy Amazon Connect contact center solutions

Configure and customize call flows IVRs routing profiles queues and agent hierarchies

Integrate Amazon Connect with AWS services such as Lambda Lex DynamoDB S3 and Kinesis

Develop and maintain chatbots voice bots and automation workflows using AWS Lex and Lambda

Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights

Troubleshoot and resolve telephony latency and call quality issues

Collaborate with developers architects and stakeholders to enhance customer experience and operational efficiency

Ensure security compliance and scalability of the contact center environment.

Additional Information

All your information will be kept confidential according to EEO guidelines.