Job Description

A dispatcher is responsible for coordinating and communicating with field personnel, drivers, or technicians to ensure the efficient and effective movement of resources, whether it be public safety units, delivery vehicles, or service technicians. This role involves receiving calls, operating dispatching software, tracking units, managing urgent situations, and maintaining accurate records to facilitate timely responses and operations.

Key Responsibilities:

• Receiving and Screening Calls: Answering phones, including emergency lines, to gather information and determine the priority and type of response needed.

• Dispatching Units: Using specialized equipment, including Cortex systems, radio consoles, and mobile devices, to send the appropriate personnel and vehicles.

• Communication: Maintaining clear and concise communication between dispatchers, field personnel, and other relevant parties.

• Tracking and Monitoring: Keeping track of the location and status of all dispatched units and equipment.

• Record Keeping: Documenting all dispatched activities, updating logs, and maintaining accurate records of calls, routes, and service.

• Coordination: Coordinating with other departments, such as driver support, station management team, police, fire, and EMS, to ensure a prompt and efficient response to emergencies.

• Problem Solving: Addressing and resolving issues that arise, such as route changes, delays, or equipment malfunctions.

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Flexible schedule
• Fuel card
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Shift:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift

Work Days:

• Every weekend
• Holidays
• Monday to Friday

Qualifications

Requirements:

• MUST be 21 years of age or older
• Valid driver's license with a clean driving record
• Ability to operate different types of vehicles, including cargo vans, custom delivery vans, and electric vans
• Excellent time management skills to ensure timely deliveries
• Strong attention to detail to accurately verify items and quantities
• Physical stamina to handle loading and unloading tasks up to 50 lbs.
• Good communication skills to interact with customers and team members

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the organization's ongoing needs.

Required Skills:

• Communication: Excellent oral and written communication skills are essential for clear and effective interaction with others.

• Organization: Strong organizational and multitasking abilities are crucial for managing multiple tasks and priorities simultaneously.

• Stress Management: The ability to work effectively under pressure and in stressful situations is a key requirement.

• Technical Proficiency: Familiarity with dispatching software, Cortex systems, radio equipment, and other relevant technology is necessary.

• Critical Thinking: Sound judgment and critical thinking skills are vital for making quick and accurate decisions in emergency or rapidly changing situations.

• Knowledge of Procedures: Understanding established procedures and guidelines for emergency response and dispatch operations.

Additional Information

Responsibilities:

• Communication Hub: Serve as the main point of contact between field teams, customers, and emergency services.

• Information Relay: Receive calls, emails, and radio communications, documenting important details and relaying information like work orders, service requests, or emergency alerts to the appropriate parties.

• Coordination & Deployment: Dispatch personnel, vehicles, or equipment to specific locations based on schedules, customer needs, or real-time emergencies.

• Route Management: Use mapping software to identify and communicate the most efficient routes, consider traffic and weather conditions, and proactively plan for changes.

• Monitoring & Tracking: Continuously monitor the location and status of field units, ensuring they remain on schedule and addressing any potential issues.

• Record Keeping: Maintain accurate records of calls, dispatches, activities, and service requests for documentation and future reference.

• Problem-Solving: Address and resolve issues, operational disruptions, or customer complaints by coordinating with supervisors or relevant departments.

• Emergency Response: In public safety roles, respond to emergencies, prioritize calls, and dispatch police, fire, or medical units as needed.