Job Description

As an Amazon DSP Operations Manager , you will lead and oversee a high-performing delivery operation. You will be responsible for managing a team of Delivery Associates, dispatchers, and fleet personnel to ensure efficient route execution and consistent, high-quality package delivery. Your leadership will directly impact customer satisfaction, operational performance, and overall DSP success.

Key Responsibilities

• Oversee daily delivery operations to ensure on-time performance and operational efficiency
• Maintain full compliance with Amazon safety standards, quality expectations, and delivery protocols
• Lead, coach, and develop Delivery Associates and shift leads to achieve performance goals
• Foster a strong culture of accountability, performance, and continuous improvement
• Monitor key operational metrics, including: Delivery performance, Safety compliance, Customer satisfaction.
• Identify, implement, and track process improvements to increase efficiency and performance
• Manage scheduling, route planning, and resource allocation to optimize productivity and workflow
• Partner closely with Amazon logistics teams to:
• Resolve operational challenges
• Implement best practices
• Ensure smooth and efficient daily execution
• Ensure full compliance with DOT regulations, safety requirements, and internal company policies

Pay: From $65,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Tuition reimbursement

Vision insurance

Qualifications

Requirements

• 7+ years in logistics, delivery, or Amazon DSP operations management
• Experience managing teams (50+ employees preferred)
• Strong leadership and communication skills
• Ability to work early mornings, weekends, and holidays
• Experience with last-mile delivery preferred

Additional Information

Pay: From $65,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Parental leave

Tuition reimbursement

Vision insurance

All your information will be kept confidential according to EEO guidelines.