Job Description

  POSITION:       AUDIENCE SERVICES REPRESENTATIVE

LOCATION:     San Francisco, CA

HOURS:            Part-time, some evenings, weekends, and holidays required

ABOUT THE POSITION

• Reports to Director of Audience Services
• Handles large volume of in-bound sales calls
• Maintains composure and fairness while handling complaints, ticketing problems, and customer service issues
• Assist theatre audiences with trip logistics (parking, dinning suggestions, etc.)
• Provides general office support: data entry, mail, filing, and various projects
• Making outbound sales and marketing calls as needed
• Available to work flexible hours including some night/weekend shifts
• COVID-19 vaccination is a condition of employment

PEOPLE, PLACES, AND THINGS

• Work will take place in the BroadwaySF Contact Center located in the Orpheum Theatre Building on Market Street, San Francisco
• BroadwaySF, part of the Ambassador Theatre Group, is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experience to San Francisco’s premier venues
• High level of guest interaction requires a patient, kind, and emotionally mature candidate
• Intimate knowledge of AudienceView ticketing system and most Microsoft based software (training provided)

EXPERIENCE AND SKILLS 

• Experience helping customers with diverse needs and personalities
• Ability to speak and understand English; second language greatly valued
• Previous box office and ticketing knowledge is considered a plus
• Ability to multitask (answer multiple phone lines, for example) while remaining calm and courteous
• Passion for and/or experience for the performing arts

COMPETENCIES 

• Strong organizational skills, attention to detail, reliability, and punctuality
• Ability to quickly learn and retain information
• Strong critical thinking skills
• General understanding of theatre etiquette, ticketing, seating

BENEFITS

• Invites to Opening Nights

Nothing beats the energy and excitement of a great live performance. Our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. We partner with the world’s top creative talent and present critically acclaimed productions which have won over 80 Tony and Olivier Awards. We also operate some of the world’s most popular ticketing sites.

People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences.  Learn more about ATG, visit www.atg.co.uk/ 

ATG’S INCLUSION, DIVERSITY, EQUITY, & ACCESS MISSION STATEMENT

A STAGE FOR EVERYONE  

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities.  Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves.  At ATG, we provide a stage for everyone.