The Ambulatory Operational Workflow Analyst will serve as a functional leader and expert in a variety of tasks including operational workflow analysis and assessment, data collection and examination, education planning, user training and support, and ongoing ambulatory workflow maintenance and support. He/she will lead the work to design new, future state processes that take advantage of the Ambulatory information systems’ capabilities to streamline current processes, remove identified inefficiencies and bottlenecks, and maintain a high level of support patient safety, business, and quality goals. This position will provide operational workflow support to PHP Group offices as well as act as a liaison among physicians, office staff, Ambulatory Informatics, and other departments as necessary. This is an exempt position.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Good understanding of ambulatory operational workflows
• Excellent understanding of clinical and front office staff competencies and scope of practice
• Able to plan, organize, control and evaluate
• Proficiency in Microsoft Office applications- Visio, Excel, Access, Word and Outlook
• Very strong analytical skills to collect and research data
• Strong problem solving skills to identify and resolve problems in a timely manner
• Ability to demonstrate accuracy and thoroughness, exhibits sound and accurate judgement
• Excellent customer service and conflict resolution skills
• Excellent oral and written communication skills
• Ability to work in a team environment and create and maintain team spirit and motivation
• Reacts well under pressure, treating others with respect and consideration
• Able to deal with frequent change or unexpected events
• Strong ability to work on multiple projects and initiatives simultaneously
• Must be able to work independently to carry out work efforts, using time efficiently
• Excellent attention to detail
• Punctual

Required Experience

Required:

• High School diploma
• 1+ years of clinical systems experience (Allscripts TouchWorks/Outpatient EHR preferred)
• Minimum two years’ experience performing from and/or back office functions in the medical office setting
• Excellent work ethic

Preferred:

• Bachelor’s degree, in a healthcare setting; work experience will be considered in lieu of degree
• Certification from an accredited Medical Assistant Program or higher level of education or clinical experience
• Experience working on project teams

• Good understanding of ambulatory operational workflows
• Excellent understanding of clinical and front office staff competencies and scope of practice
• Able to plan, organize, control and evaluate
• Proficiency in Microsoft Office applications- Visio, Excel, Access, Word and Outlook
• Very strong analytical skills to collect and research data
• Strong problem solving skills to identify and resolve problems in a timely manner
• Ability to demonstrate accuracy and thoroughness, exhibits sound and accurate judgement
• Excellent customer service and conflict resolution skills
• Excellent oral and written communication skills
• Ability to work in a team environment and create and maintain team spirit and motivation
• Reacts well under pressure, treating others with respect and consideration
• Able to deal with frequent change or unexpected events
• Strong ability to work on multiple projects and initiatives simultaneously
• Must be able to work independently to carry out work efforts, using time efficiently
• Excellent attention to detail
• Punctual