Job Description

AmerCareRoyal is seeking to hire a Customer Service Associate located North of Alliance, near the Texas Motor Speedway.

AmerCareRoyal is a leading provider of products for the foodservice and retail industries. AmerCareRoyal's product line currently includes 1,000's of branded and custom printed products. The company maintains strong customer relationships with over 1,000 distribution partners across North America and serves the needs for 56 out of the top 200 restaurant chains in the United States.

Our business philosophy is simple - We want to be the best at absolutely every part of what we do. The goal is to make doing business with AmerCareRoyal easier than with any other supplier. Our customers love doing business with us and we are radical in our pursuit of excellence. Quite simply, AmerCareRoyal's leadership team and employees realize the importance of a satisfied customer and we pride ourselves on being able to make business easier for our customers.

SUMMARY/OBJECTIVE

This position is responsible for overseeing the satisfaction of customers as it pertains to all operational functions of Company. This position is highly detail oriented, and requires the ability to multi-task and work independently in addition to a team environment. By providing superior customer service, strong communications with our customers is required. This position is required to meet deadlines and works with timely demands and effectively manage multiple workloads. Customer service representatives are cross trained to help and be flexible. Flexibility and the desire to help others is essential to the success of this position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer telephone in a professional and courtesy manner—first line to customers

• Accurately and efficiently process and enter many types of product orders

• Enter overnight and daily voicemail, fax and email orders (checked hourly)

• Track orders and provide customers with ETAs

• Relay calls to appropriate individuals as needed

• Assist customers with return of an item(s)

• Assist customers with creating new accounts

• Keeping up to date with all the company’s products, and procedures

• Monitors back orders and communicates to customer

• Perform all other tasks, jobs, and or assignments as directed by Management

   

  COMPETENCIES

• Customer/Client Focus

• Problem Solving skills

• Detail oriented and organized

• Ability to work well under pressure and still be pleasant with customer

• Communication Proficiency

• Motivated team player

• Technical Capacity

• Reliable and Flexible

   

  REQUIRED EDUCATION AND EXPERIENCE

• Must have 1 – 2 years customer service experience in an office environment

• A high school diploma or GED, or equivalent years of experience

• Computer experience including knowledge of MS Word and Excel

• Accurate data entry skills and attention to detail

   

  PREFERRED EDUCATION AND EXPERIENCE

• Experience with S2K, Zendesk, and CRM (Customer Relationship Management) software

• Order processing experience

   

  SUPERVISORY RESPONSIBILITY: This position has no supervisory responsibilities.

   

  WORK ENVIRONMENT

  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. CSR’s are given headsets to answer phones and must be used when away from desk for incoming customer calls.

   

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.

   

  POSITION TYPE AND EXPECTED HOURS OF WORK

  This is a full-time position. Days and hours of work are Monday through Friday, 8:00am to 5:00pm

   

  TRAVEL: No travel is expected for this position.

   

  WORK AUTHORIZATION: Employee must be eligible to work in the United States

Company Description

AmerCareRoyal, is a leading provider of products for the foodservice and retail industries. AmerCareRoyal's product line currently includes 1,000's of branded and custom printed products. The company maintains strong customer relationships with over 1,000 distribution partners across North America and serves the needs for 56 out of the top 200 restaurant chains in the United States. Our business philosophy is simple - We want to be the best at absolutely every part of what we do. The goal is to make doing business with AmerCareRoyal easier than with any other supplier. Our customers love doing business with us and we are radical in our pursuit of excellence. Quite simply, AmerCareRoyal's leadership team and employees realize the importance of a satisfied customer and we pride ourselves on being able to make business easier for our customers. Compensation AmerCareRoyal offers competitive compensation plans. This role is eligible for our bonus program as well as our profit-sharing plan. We also offer medical, dental, vision, disability and life insurance along with an HSA plan and a 401k plan with an annual employer contribution. This position is eligible for a 5% bonus To learn more about AmerCareRoyal, please visit us at, www.AmerCareRoyal.com