Job Description

** OVERVIEW**

The Application Engineer plays a critical role in the relationship between the customer, manufacturing and the engineering department. Part of the Sales and Marketing team reporting directly to the Product Director – Sales Suppression Systems, this position coordinates technical and sales related support regarding AMEREX Pre-Engineered Kitchen Protection and Industrial Systems.

** JOB RESPONSIBILITIES**

• Key technical contact for customers.
• Ensure that information regarding customer requests and/or complaints is provided accurately and efficiently.
• Respond promptly to customer inquiries regarding products and services.
• Develop Bill of Materials for Kitchen and Industrial Systems to support sales and customers.
• Make decisions and judgments on customer issues.
• Maintain records of customer interactions and technical issues with the assistance of an AI tool.
• Support ongoing projects with OEM and Chain account partners in the deployment of KP and IS Systems.
• Act as a liaison between the customer and the engineering department.
• Collaborate with the engineering team to address customer feedback and improve product designs.
• Work with marketing to communicate changes or new products and distribute to customers.
• Assist in the creation of literature and sales brochures including specification sheets
• Meet weekly with planning and manufacturing to confirm production and delivery schedules.
• On time preparation of various weekly, quarterly, and annual (internal) reports.
• Coordination and scheduling of field rework campaigns as needed.
• Occasional Travel.
• Other Duties as Required.

Qualifications

Education and Experience Requirements

• Bachelor’s degree in Engineering.
• Minimum of 2 years of customer and/or technical experience.
• Customer Centric attitude - ability to deliver great customer service externally. and internally with customers from diverse worldwide backgrounds.
• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving and organizational skills.
• Must be able to work both independently and as a team member.
• Must have the ability to maintain a calm demeanor when dealing with potentially upset customers.
• Ability to gain comprehensive knowledge of Amerex products and services to advise and assist customers.
• Project management skills and experience – accuracy and timeliness in meeting deadlines.
• Self-motivated.
• Detail oriented personality.
• Experience in multitasking and meeting deadlines.
• Ability to read and understand engineering prints/drawings.
• Good conflict resolution and a willingness to tackle any customer opportunity.
• Experience in Microsoft Office, Excel, Access, Word, and Power Point.
• Experience using Microsoft D-365 business system a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.