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Customer Service Representative

AmeriFreight

Customer Service Representative

National
Full Time
Paid
  • Responsibilities

    Job Description

    AMERIFREIGHT, INC. IS A LEADER IN THE AUTO TRANSPORT INDUSTRY. AMERIFREIGHT’S MAIN OFFICE IS IN PEACHTREE CITY, GEORGIA THAT IS ABOUT 20 MILES SOUTH OF THE AIRPORT. WE ARE LOOKING FOR BRIGHT, TALENTED SALESPEOPLE TO JOIN OUR GROWING TEAM. HAVING EXPERIENCED INCREDIBLE GROWTH, YEAR AFTER YEAR, WE NEED MORE TEAM MEMBERS TO MEET DEMAND AND HELP US GROW INTO NEW AREAS.

    Our ideal candidate will have a relentlessly positive attitude and be a team player every day they come to work. We want passionate people who can translate that energy into the phone and through to our customers. We are growing at a quick pace, and we move fast, and we need teammates who can adapt, learn, and change quickly. We are constantly improving, and need team members who can not only keep pace but recommend improvements and bring fresh ideas to the table. We listen to our team and want team members who can think independently and not simply be order takers or robots.

    If this describes you, you might be exactly who we are looking for.

    RESPONSIBILITIES:

    • Answer incoming calls, follow up on online leads, help people, create quotes, and drive sales.
    • Provide information about the products and services compellingly to close customers
    • Resolve service issues and concerns using your incredible people skills
    • Document and update customer records based on interactions (if it isn't logged in the system, it didn't happen)
    • Develop and maintain a knowledge base of the evolving products and services (stay on top of everything)

    ​QUALIFICATIONS:

    • Previous experience in customer service, sales, or other related fields
    • Demonstrated ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills. Phone, language, and communication skills are extremely important

    OTHER CONSIDERATIONS

    • Paid training for two months at $18 an hour. The first two months do not count towards the draw.
    • ​Income after the first two months is a recoverable draw model with a base + commission + bonuses (guaranteed minimum of $3000 a month)
    • You need to be able to work in a fast-paced environment where you have to task-switch frequently and be able to move through several tabs on your web browser smoothly
    • Reliable transportation is required
    • You will be required to work in shifts, the latest ending at 11 PM (the later shifts are work from home). Most shifts are 8a-5p or 9a-6p.
    • Work from home 1-3 days a week depending on rotation of schedule
    • Work a Saturday every couple of weeks (and you get to work from home)
    • All offers of employment are contingent upon the completion and passing a criminal background check, drug test, and/or a general reference check

    Company Description

    AmeriFreight, Inc. is one of the leaders in the auto shipping industry. We offer a competitive pay rate, generous leave, and benefits package to all our full-time employees.