Job Description
CLIENT SERVICE COORDINATOR
The Client Services Coordinator is responsible for coordinating available resources, processes, and personnel for their team members. We at AmeriServe International serve individuals with developmental disabilities, and we give the opportunity for individuals to have a safe, purposeful, and pleasurable life in the community they live.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
On a day-to-day basis the Client Services Coordinator (CSC) will train and coach Lead Client Services Representatives (LCSR) and Client Service Representatives (CSRs), implement staffing schedules, make fiscal decisions based on an approved budget, implement staffing schedules, make fiscal decisions based upon an approved budget, implement habilitation plans, monitor client finances, audit service documentation, provide support for medication management, provide feedback to Lead CSRs and CSRs on job performance, participate in meetings, communicate with parents, guardians, case managers, and health care providers, interact with other providers and governmental agencies, and assume on-call responsibilities.
UNDER THE GUIDANCE AND DIRECTION OF THE PROGRAM COORDINATOR OR LEAD CLIENT SERVICE COORDINATOR, THE CLIENT SERVICES COORDINATOR WILL:
- Monitor health needs of persons served and provide assistance in routine medical appointments as needed, ensure services are delivered by the primary physician and identified health care specialists; support scheduling of appointments and provide/arrange transportation.
- Ensure that each team member has the training and the materials to fulfill their responsibilities.
- Monitor medication management practices of persons served and provide related employee training.
- Provide training and coaching to Lead CSRs and CSRs so they effectively carry out the plan of habilitation as described in the Individual Comprehensive Plan, Treatment Plans, Behavior Support Plan, and the Personal Network Assessment Plan.
- Communicate routinely with the Lead Client Service Coordinator or Program Coordinator, providing information necessary to make appropriate and timely decisions concerning staff and clients.
- Submit designated paperwork to Lead Client Service Coordinator or Program Coordinator according to assigned timelines.
- Provide staff training and evaluation according to established timelines.
- Manage Services writing approved budgetary guidelines; schedule staff according to the approved staffing template and minimize overtime.
- Demonstrate exemplary documentation practices, serving as a model to others. Monitor staff documentation daily; provide coaching and feedback to achieve a high standard of documentation practices.
- Ensure vehicles utilized are safe, clean, and in good repair.
- When supporting persons served in his or her own residence reside, ensure employees demonstrate respect for the property, furnishings, and client choice.
- Encourage Lead CSRs and CSRs and persons receiving services to participate in purposeful and meaningful community activities based upon client interests and desires.
- As appropriate, provide support for meal planning which meets nutritional needs and assures dietary choices.
- Support the person served with personal finance management as determined by ICP, and ensure staff is trained to meet the identified support need; monitor client balances to ensure persons served to retain benefit eligibility.
- Provide safe transportation; monitor driving habits of employees to ensure compliance with company safety guidelines.
- Communicate respectfully to all stakeholders: parents, guardians, case managers, health care providers, and vendors. Represent the company in a positive manner.
- Communicate appropriately with team members from other programs; ensure healthy lunches are provided and medications are sent/received if required.
- Ensure information shared about persons served is done following HIPAA guidelines.
- Participate in meetings, Continuing Education, and other training opportunities in a positive manner.
- Provide on-call coverage.
- Complete other duties as may be assigned by the Supervisor.
JOB REQUIREMENTS:
- 4-year college degree required
- Must be at least 18 years of age
- Must have a valid driver's license and provide proof of vehicle insurance (if the vehicle is registered in their name).
- Must successfully pass state-mandated background checks and pre-employment screenings.
- Must successfully complete ASI pre-certification training, ASI New Employee Certification, physical, and Defensive Driver training within ninety (90) days (PT employee) or thirty (30) days of hire (FT employee).
- Must demonstrate the ability to read and write at the level necessary to complete written documentation according to ASI standard.
- Must successfully complete 2-hour Dependent Adult Abuse Mandatory Reporter training within six (6) months of hire.
- Must possess skills and abilities necessary to provide training to other employees.
- Must possess interpersonal skills necessary to work productively with other people.
- Basic computer skills.
- Supervisory experience REQUIRED.
Job Type: Full-time
Salary: $20.63 - $22.13 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental Pay:
Education:
Experience:
- Supervising: 2 years (Required)
License/Certification:
- Driver's License & Valid Insurance (Required)
Work Location: One location