Job Description

Job Title: Ticket to Work Intake Coordinator/ Call Center Rep Team: America Works of New York Inc.

Purpose: We are currently recruiting dynamic individuals to join our team as a Ticket to Work Administrative Assistant for our New Jersey Office. The Ticket to Work Administrative Assistant will be responsible for referring Ticket to Work clients to necessary resources and overall wrap- around services needed for the individual to gain employment.

About America Works: Called “a company with a conscience,” America Works was founded in 1984 by social activist and entrepreneur, Peter Cove, who wanted to put his ideals about poverty and the American dream into practice. Joined by Dr. Lee Bowes as the CEO, America Works has helped more than 800,000 individuals increase their self-sufficiency through gainful employment, including military veterans, welfare and SNAP recipients, young adults, the criminal justice involved, homeless, non-custodial parents, persons receiving disability, among others. America Works uses a blended model that includes work readiness training, vocational training, career placement, career advancement, and employment retention services . America Works is a 100% Women-Owned Business. Our mission is to equip each individual who comes to our offices with the right tools so that they are able to provide for themselves and their loved ones. We believe the most effective approach in helping people out of poverty is by assisting them in finding meaningful employment. Our proven methods, services and experienced staff offer the right combination for success. Join an incredible company of professionals who are passionate about embracing a sense of urgency, a strong work ethic, and accountability for a person becoming self-sufficient while learning how to navigate job searches and employment opportunities; and securing meaningful employment. We select individuals who share our vision and are willing to put in the hard work to achieve it! This position will provide you with a sense of purpose, unique challenges, and enable you to make a true impact on our business and the person’s life you are enhancing.

Position Description

The intake specialist meets with new or prospective clients, asks a series of questions for the purpose of enrolling clients into the America Works Ticket to Work Employment Program.

Essential Duties And Responsibilities:

· Obtain pertinent information from new clients by asking them to complete intake packet and other paperwork courteously and professionally,

· Answer and screens inquiry calls and emails from prospective clients

· Ensures that all intake paperwork is properly signed and uploaded to our company database.

· Communicates with other America Works team members to let them know that a new client has enrolled into our program.

· Adheres to the company dress code and appears professional at all times.

· Intake Specialist will be responsible for making at a minimum of 100 outbound telephone calls to prospective leads each week.

Required Knowledge, Skills and Abilities

· Demonstrates the ability to use standard office equipment such as telephones, computers, copiers and others.

· Displays the ability to communicate with others effectively, listen closely and convey points clearly.

· Shows proficiency with computer programs which may include Microsoft Word, Excel, Powerpoint, Outlook, Salesforce and others.

· Demonstrates excellent customer service skills and the ability to calm frustrated clients or clients who may be distraught.

· Possesses the ability to adjust to constantly changing workloads.

Requirements:

· Intake Specialist must undergo and pass the United States Social Security Administration’s Suitability Process

· Benefits: • Medical, Dental, and Vision Insurance • Aflac Supplemental Insurance • 401K • Wonderful team

· • Great work-life balance • Important mission