Job Description

The Manager reports to the Director of Application Services, Recruitment & Student Affairs to manage the AACOMAS application and associated products. They will work in conjunction with the Director of Application Services, Recruitment, and Student Affairs, to implement strategies utilizing customer relationship management (CRM) tools and emerging technologies to increase awareness of the opportunities of osteopathic medical education and osteopathic medicine. They are chiefly responsible for operational oversight, technical specifications, and implementation of AACOMAS software, including troubleshooting, working with the service provider, Liaison International, and the development and implementation of technical training, communication, and problem-solving for 40+ member osteopathic colleges, health professions advisors, and 20k+ school applicants. This role works closely with the Colleges of Osteopathic Medicine (COMs) and application and customer relationship management (CRM) vendors. Minimal Supervision: they are expected to work in collaboration with the Director to strategize but are expected to make independent daily operational decisions.

• Oversee the technology tools that enhance the American Association of Colleges of Osteopathic Medicine’s (AACOM’s) recruiting efforts including but not limited to educational webinars, E-mail nurture and blast campaigns, virtual chats, recruitment fairs (in-person and virtual), and social technologies.
• Develops messaging and appropriate communication to medical school applicants, pre-health advisors, prospective students, and other relevant groups to maximize the osteopathic medical school applicant pool.
• Collaborates with the Marketing and Communications department to create and maintain undergraduate medical education related content for use.
• Management of daily technical operations of the AACOMAS service, which may include problem- solving, reporting, and resolving issues with Liaison, providing assistance to COM staff and health professions advisors.
• Manages the Investigation process for irregularity and discrepancy issues in application submissions.
• Coordinates the annual application pilot testing, configuration processes, application enhancement collection and implementation, including soliciting staff and member volunteers for testing.

Qualifications

• Minimum Undergraduate degree required.
• Familiarity and experience with college level recruiting and admissions operations, systems, and best practices.
• Excellent written and oral communications skills.
• Advanced experience with digital technology, such as Microsoft Office and presentation support technology, as well as common applications systems and software, customer relations management systems, webinars, virtual fairs, social media, etc.
• Basic understanding of IT programming for troubleshooting
• Must be self-motivated, detail-oriented, and able to manage projects independently.
• Ability to travel domestically, as required including evenings and weekends, - 30%

Additional Information

This is a full-time non-exempt position with health, dental, vacation and 401K benefits. The salary range for this position is $70,000 to $85,000 annually. This position is considered primarily remote and requires travel to the Bethesda, MD office approximately once per quarter, or as needed to meet the needs of the department and organization. Per AACOM policy, employees who do not reside in the DC metropolitan area are responsible for the cost of travel to the Bethesda, MD office.