Rent Collections Specialist - Remote
Our mission is providing Residents with the nation's best rental experience for affordable single-family homes.
Collecting rent and turning “past due” to “paid in full” You will be working with residents to bring any past due balances up to date. This will largely be done on the phone but you will also leverage direct mail, email and text to communicate with residents.
Negotiating on behalf of American Avenue Property Management. You will be negotiating payment plans with residents and seeing these plans through to completion. You will be empowered with data to make these decisions.
Working with leasing, property managers to reduce delinquency and bad debt write-offs. You will work closely with the rest of the properties team to increase the % of on time rental payments.
Process, Process, Process. You will leverage your experience and industry best practices to ensure that all fees and charges are properly documented.
Performance measured in part by these KPIs:
Rent Collections Experience. You have a minimum of two years of high volume collections and property management experience. You have done the role and know what it takes to succeed.
Rent Collection Policies, Procedures and Local Laws. You understand Fair Housing laws and their role in the rent collection process.
Top Level Producer. You produce. No matter. You have consistently shown yourself to be one of the top producers in whatever you are selling.
Familiarity with Property Management Software. You have experience using property management software such as Buildium, Yardi, etc.
Detail Oriented. You have a very strong attention to detail. You understand the importance of every detail and yourself to a very high standard.
Excellent Communication skills. You clearly communicate through both verbal and written communications both internally and externally.
Proactive Mindset. You have a strong bias towards action. You know it might be the first, fourth or sixth call or text message that gets the job done.. You have a true passion for sales and customer service.
Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on. You persevere when others fall away.
Technology is your tool. You constantly evaluate how your efforts can be massively leveraged by technology. Whether it's automated text messages or adjustments to your workflow you are constantly looking for ways to get more done through technology.
True passion for American Avenue Property Management's mission. You thrill at owning the most fundamental, enduring asset class, and you burst with pride at providing young families with affordable housing by restoring distressed homes to the housing supply.
Top of the market compensation. Strong salary + uncapped monthly bonus structure. PTO, Fully Covered Health/Dental, 401K , plus much more. We are hand-picking a very small team of the best, and we'll make sure you feel like the best so you can perform at your best.
A+ Work Environment. We work hard and have a lot of fun doing it. We all take a lot of pride in being the best buyers of homes in America and everything we do is around constantly improving individually and as a team.
We're creating the largest portfolio of affordable housing in the heart of America. We need brains and passion to make it happen and to make it happen in style.