Advanced Dental Specialists has 8 convenient locations available to provide patients of all ages the best possible specialty dental care in the state of Wisconsin. The Advanced Dental Specialists Team of Oral/Maxillofacial Surgeons, Periodontists and Endodontists specialize in providing the widest possible range of dental services through the coordinated efforts of its highly trained and experienced group of dental specialists and staff.
The Patient Account Specialist is responsible for all post treatment financial follow-up including insurance and patient payment follow up as well as bad debt and other administrative duties assigned by AR Manager.
Other responsibilities include:
- Patient Account Specialist Responsible for all post treatment financial follow-up including insurance and patient payment follow up as well as bad debt and other administrative duties assigned by Practice Manager.
- Works under the direction of the AR Manager or Operations Manager to complete assigned tasks with regard to patient account follow up.
- Ensure claims are processed within 30 days.
- Collects cash to stay within company metric for days sales outstanding.
- Collects past due patient balances within 120 days or refers to collections
- Complies with company confidentiality to maintain patient privacy following HIPAA and AAAHC guidelines.
- Follows up with insurance carriers on past due claims; including phone calls; submission of documentation such as duplicate radiographs; narratives and perio charting.
- Follows up with patients on outstanding balances in tactful, but diplomatic manner via phone calls and letters.
- Manages collection letter series including final patient phone call and recommendation to run account to collection agency.
- Updates status in practice management software.
- Turns accounts with balances less than $100 to collection agency and enters proper documentation in practice management software including updating account notes and inactivating patients and account.
- Works weekly reports for aged balances; outstanding insurance claims and files secondary and tertiary claims.
- Performs other similar tasks as necessary to ensure that the practice meets its metrics in support of its strategic objectives.
- Other duties as assigned.
Required Skills
- High school diploma.
- Minimum two years previous account receivables experience.
- Knowledge of dental/medical insurance.
- Knowledge of collection processes.
- Ability to maintain patient confidentiality.
- Excellent interpersonal skills.
- Ability to set high expectations and achieve results in a collaborative manner in a fast-paced work environment.
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We offer a competitive salary and excellent benefit package including a 401k, health insurance and a professional work environment. To learn more about American Dental Partners and Advanced Dental Specialists please visit us at www.amdpi.com and www.advanceddentalspecialists.com.
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Required Experience