LOCATION: Overland Park  KS 66251

MUST HAVE EXCELLENT CONVERSATIONAL SKILLS IN ENGLISH

COM Technical Support Representative II is responsible for complex order processing, troubleshooting and resolving customer order issues, including identifying errors, issues, abnormalities and network related prob

Must be able to work flexible schedule including nights, weekends and holidays.

Position Summary: 

• Reviews, identifies, and deters fraudulent activity.
• Takes inbound calls and referrals from victims of fraudulent activities.
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements:

• Must have excellent conversational skills in English Experience navigating multiple computer screens and programs while interacting with customers on the phone.
• High School diploma or equivalent
• One year experience operating a computer in a Windows based environment One year experience in fraud, customer service or a call center environment

Required Skills Required Experience

• Excel in customer service skills
• Flexibility with schedule
• Team spirit
• Ability to work effectively with staff, management, physicians, volunteers, and guests
• Strong telephone skills
• Strong communication skills, both verbal and written
• Discrete, courteous and professional about confidential matters
• Ability to defuse hostile visitors
• Bi-lingual (English/Spanish. English/Chinese) preferred
• Ability to prioritize multiple tasks
• Good judgment
• Computer and clerical skills
• Knowledge of hospital procedures
• Ability to work independently
• Ability to perform well in difficult situations
• Adapts well to change