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Patient Services Representative

American Dental Partners, Inc.

Patient Services Representative

Delmar, NY +19 locations
Full Time
Paid
  • Responsibilities

    A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing (entry level admin team member).

    Essential responsibilities:

    • Answer incoming calls using proper telephone etiquette.
    • Check patients in and out.
    • Schedule/confirm patient appointments.
    • Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
    • Collect all co-payments and past due balances on date of service.
    • Present financial policies and arrangements accurately to patients.
    • Facilitate effective patient flow using the proper callback system.
    • Identify, reference and apply insurance coverage and billing.
    • Perform basic computer functions.
    • Act in a professional manner.
    • Other duties as assigned.

    Required Skills

    • Six months of similar job experience.
    • Demonstrate ability to assume Patient Services Representative’s essential responsibilities.
    • High School Diploma or equivalent.
    • Demonstrate knowledge of effective scheduling.
    • Comply with protocols and standards.
    • Demonstrate and promote superior customer service skills.
    • Ability to multi-task.
    • Exercise basic knowledge of dental terminology.
    • Support corporate vision and strategy.

    Required Experience

  • Locations
    Saint Paul, MN • Burnsville, MN • Chanhassen, MN • Chaska, MN • Savage, MN • Delmar, NY • Troy, NY • Orchard Park, NY • Tonawanda, NY • Buffalo, NY • Rochester, NY • West Seneca, NY • Pittsburgh, PA • Cranberry Twp, PA • Brookfield, WI • Kenosha, WI • Milwaukee, WI • Madison, WI • Green Bay, WI • Wauwatosa, WI