ROGERS IS LOOKING FOR AN INTAKE SCREENER -POOL - 100% REMOTE - PART-TIME
SUMMARY:
The Intake Screener serves as a patient advocate and allows access to life changing care for members of the community. Intake Screener work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. Gain career experience to develop and progress with a nationally recognized behavioral health leader.
JOB DUTIES AND RESPONSIBILITIES:
- In a call center environment, interview prospective patients for care to collect patient summary, history, symptoms and diagnosis
- Provide accurate and complete clinical documentation in screening to support decisions for appropriate level of care recommendation for each patient.
- Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.
- Demonstrate clear, accurate and timely use of case notes.
- Interview patients and/or responsible representatives to obtain demographic and insurance information.
- Comply with needed metric collection to facilitate continuous improvement.
- Recognize cases that require involvement of Rogers outreach services or that provide an opportunity for outreach services. Cases referred by a Rogers’ physician for outpatient treatment should be given to outreach for referrals.
- Involve the Manager in cases that require special attention due to the complex nature of the case.
- Ability to communicate and coordinate transfer to and from Rogers.
- Develop working relationships with physicians to ensure an open line of communication regarding patients care, utilization of insurance benefits and criteria for authorization by third-party payers.
- Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.
- Be available for on-call coverage as scheduled.
- Evaluate incoming telephone inquiries to determine needs and offer a screening.
- Contact referents and/or family members to determine their perspectives of the patient’s needs.
- Understand how to use Rogers Behavioral Health (RBH)contracted insurance provider listing when making decisions regarding admissions of potential patient.
- Explain insurance coverage to patients during the admission process and answer related questions.
- General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it related to admissions.
EDUCATION/TRAINING REQUIREMENTS:
High school diploma required. Anticipated Bachelor’s Degree required within 90 days of employment, preferably in human service
Degree preferably in human services (i.e. psychology, social work, sociology, criminal justice, healthcare administration, public health)
SHIFT:
- Our department is open from 7am - 8:00pm CST 5 days a week. We are looking for someone that can be flexible based upon our needs to work an 8 hour shift once a week for a total of 32 hours a month.
- A weekend rotation maybe required
- Rogers offers shift differential for nights, weekends and holidays.
BENEFITS:
- Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
- Childcare reimbursement offered for positions of 20 hours or more per week.
- Gainshare bonus based on company goals.
- 401k with matching contribution that is fully vested from day 1.
- Loan relief, tuition reimbursement and scholarship opportunities.
ABOUT ROGERS BEHAVIORAL HEALTH
Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.
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The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org.
EOE/MFDV
Required Skills
Required Experience