Summary

Provide administrative and customer service support for Occupational Medicine

Essential Duties and Responsibilities

· Create and maintain occupational medicine and workers’ compensation protocols for customers based on input from sales staff

· Ensure accuracy of new account setups and updates by reviewing setup with customers

· Maintain log of protocol changes

· For geographically disperse customers and employees, arrange for physicals, drug screens, and breath alcohol tests (BAT) through use of network of providers

· Identify and record providers across the country

· Manage DOT and non-DOT drug screens for assigned clinics including charge entry, billing, auditing, and mail

· Conduct activities preliminary to MRO review, such as calling patients and obtaining copies of prescriptions

· Prepare and audit monthly invoices for accounts

· Regular attendance to ensure efficient operations

· Light filing of company information

Other Duties and Responsibilities

· Other duties as assigned

Qualifications

Good communication, customer service, interpersonal and organizational skills with detail orientation. Ability to follow instructions and complete assignments with moderate supervision. Knowledge of medical claims processing and billing. Knowledge of medical billing systems. Proficiency with word processing, databases, and spreadsheet applications.

Education and Experience

· High school degree or equivalent

· Three to five years of office experience, preferably in a medical office

Physical Demands/Work Environment (optional)

Office environment. Occasional lifting of office equipment and paperwork. Sitting for 7+ hours each day. Frequent computer use.