Benefits/Perks

Great Medical Office work environment

Flexible scheduling

Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Collection Specialist:

We are looking for a competent Collection Specialist to contact patients to collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently. As a Collections Specialist, you will be responsible for ensuring that our company receives all necessary payments from patients. Your duties include monitoring accounts payable statements to identify debts owed to the company, contacting patients to notify them of overdue payments and documenting debts collected.

Collections Specialist duties and responsibilities:

Responsibilities

· Contact patients with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.

· Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.

· Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

· Resolve customer issues and complaints concerning billing.

· Submit regular reports on the status of unpaid accounts and any repayment progress.

Monitor accounts to identify outstanding debts

Investigate historical data for each debt or bill

Take actions to encourage timely debt payments

Process payments and refunds

Resolve billing and customer credit issues

Requirements and skills

Proven experience as a Collection Specialist or similar role

Knowledge of billing procedures and collection techniques (e.g. skip tracing)

Familiarity with laws related to debt collection (e.g. FDCPA)

Comfortable working with targets

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

High school diploma; Associate’s/Bachelor’s degree is a plus

Salary:

Range from $17-$20 per hour. Additional bonus structure based on collections