Medical Receptionist

American Family Care Grand Rapids

Medical Receptionist

Grand Rapids, MI
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Great small business work environment

    Flexible scheduling

    Paid time off, health insurance, dental insurance, retirement benefit, and more!

    Company Overview

    American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

    AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

    Job Summary

    To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

    Responsibilities

    Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents

    Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards

    Register patients, update patient records, verify insurance accurately and timely, and check patients out

    Determine, collect, and process patient payments and address collection and billing issues

    Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests

    Balance daily patient charges (cash, check, credit cards) against system reports

    Complete closing procedures by preparing closing documentation and submitting required reports

    Complete cash control procedures and secure financial assets

    Maintain complete and accurate documentation

    Other duties and responsibilities as assigned

    Qualifications

    High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.