Center Administrator

American Family Care Holland

Center Administrator

Holland, MI
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Great small business work environment

    Paid time off, health insurance, dental insurance, retirement benefit, and more!

    Company Overview

    American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

    AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

    Job Summary

    To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient.

    Responsibilities

    Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions

    Supervise, evaluate, and execute performance evaluations of non-provider staff

    Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered

    Ensure staff compliance with company policies and procedures and state and federal rules and regulations

    Lead and organize staff meetings, daily huddles, and in-service programs

    Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools

    Ensure compliance with front office procedures and accuracy of financial transactions

    Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies

    Monitor various key performance indicators and put programs in place for continual improvement

    Other duties and responsibilities as assigned.

    Qualifications

    Bachelor’s degree preferred

    A minimum of two years experience working in a supervisory role in a medical office preferred

    Computer proficiency

    Demonstrated skills in written, verbal, and consultative communications

    Ability to deliver high levels of customer service and achieve customer satisfaction

    Understanding of compliance and regulatory guidelines (HIPAA, OSHA, etc.) and revenue cycle management experience preferred

    X-ray technician certification is a plus