Benefits:

401(k) matching

Bonus based on performance

Free uniforms

Paid time off

Brand New Urgent Care Clinic in Wendell Falls!

Job Title: Medical Receptionist

FLSA Status/Salary: Full Time/Non-Exempt

Location: Wendell, NC

AFC’s mission is to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. Our clinics are here to provide the immediate medical care needed at a fraction of the cost a patient will encounter at the emergency room. We strive to make the healthcare experience as convenient and accessible as possible, which is why our clinics are open during the evening hours and on weekends.

We are seeking a Medical Receptionist to be the forward-facing first point of contact for clinic patients. The successful candidate will be friendly, efficient, and thorough regarding medical records and patient documentation. Good interpersonal communication, attention to detail, and experience with customer service are desired candidate assets.

Below is a summary of expected responsibilities for this position:

Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets,

Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards,

Register patients, update patient records, and verify insurance accurately and timely,

Follow company procedures related to workers’ compensation and occupational medicine patients,

Determine, collect, and process patient payments and address collection and billing issues,

Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures,

Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests,

Balance daily patient cash transactions,

Complete closing procedures, to include cleaning or the facility in preparation for the next day,

Prepare, sign, and drop the deposit in Managers office on a nightly basis,

Maintain office supplies,

Observe safety and security procedures; promote a safe and pleasant work environment

Report potentially unsafe conditions to management,

Regular attendance to ensure efficient clinic operations,

Other duties and responsibilities as assigned.

Education and Experience

High School graduate or equivalent,

Previous medical clerical experience preferred,

Basic computer knowledge, e.g., Microsoft Office,

Accuracy and detail orientation,

Positive customer service skills, including the ability to de-escalate a heightened patient interaction,

Ability to direct clinic traffic and maintain flow of business,

Clear and articulate phone voice,

Tactful interpersonal relationships.

Desired Characteristics and Physical Demands

Office environment - ability to utilize electronic medical records systems is required,

Provide customer service in accordance to clinic mission,

Demonstrated ability to be courteous and respectful when interacting with patients and family members,

Position will typically require sitting and keyboarding for extended periods of time,

Occasional reaching and stooping for file,

High attention to detail and ability to focus are necessary,

Potential exposure to potentially infectious material and chemicals,

Moderate noise level.

AFC Wendell is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.