Objective: To ensure that members and staff enjoy a safe and clean environment at all times.
Reports to: Housekeeping Supervisor
Criteria:
Red Cross CPR/AED certification required within 60 days of hire.
Responsibilities include, but are not limited to:
Get and Keep Members
Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible.
Set an example of professional behavior and exceptional customer service for all team members.
Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks.
Respond to member concerns and/or comments in a timely and professional way.
Know the club’s emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority.
Arrive to work 10 minutes early and in department-specific uniform.
Be a team player by contributing to both club and organizational goals.
Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
Communicate effectively with all team members.
Attend regularly scheduled department meetings for ongoing training and information sharing.
Use proper chain of command.
As a Housekeeping Attendant, additional responsibilities include, but are not limited to:
Record necessary repairs of equipment and/or noticeable repairs needed in club Maintenance Log.
Schedule and oversee Housekeeping attendants hours maximizing productivity while maintaining efficient payroll.
Create and monitor checklists for each attendant to complete daily.
Report low inventory levels of products and supplies.
Report any and all accidents and/or incidents to GM or AGM immediately while completing proper paperwork.
Conduct a walk through with Housekeeping Manager at the end of each shift to confirm completion of duties.
Other duties as reasonably assigned.